Verizon - A very solid start to a career in the Telecom field. | Glassdoor
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There are newer employer reviews for Verizon

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"A very solid start to a career in the Telecom field."

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Customer Service Representative in Bronx, NY
Former Employee - Customer Service Representative in Bronx, NY
Recommends
Neutral Outlook
No opinion of CEO

I worked at Verizon full-time (More than 8 years)

Pros

Back in the Internet boom era of the late 1990's, this company was one of the principal players in hiring and training people from many different backgrounds that were willing to work in the Telecommunications field. In the Customer Service area, they excelled in call center management, teamwork, motivation of employees and ongoing training and development of the workforce. Very interesting incentives for top performers were a norm. Good overall benefits and perks.

Cons

Some conflicts between management and Union leaders proved a little negative for the work environment. The daily challenges of the job were increased by certain pressure to achieve the "numbers" or sales quota. Constant monitoring by several supervisors in different departments helped augment the stress level.

Advice to Management

Keep up the positive aspects like incentives and team building. Keep promoting cultural diversity and inclusion of the minorities in all departments and levels of management.

Other Employee Reviews for Verizon

  1. "Hectic job schedule, some times un realistic goals"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Systems Analyst in Chicago, IL
    Former Employee - Systems Analyst in Chicago, IL
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Verizon full-time (More than a year)

    Pros

    Great colleagues, appreciation for job well done

    Cons

    Deep organizational hierarchy, middle management needs to be fair and better trained

    Advice to Management

    Streamline hierarchies


  2. "The company is working to become more customer focused and more efficient."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director in Ashburn, VA
    Former Employee - Director in Ashburn, VA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Verizon full-time (More than 10 years)

    Pros

    Salary and benefits are excellent. Technology is top notch.

    Cons

    Top down management approach stifles employee creativity and opportunity.


There are newer employer reviews for Verizon
There are newer employer reviews for Verizon

See Most Recent

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