Verizon - Huge Corporation + regulated utility = huge legacy issues | Glassdoor
There are newer employer reviews for Verizon
There are newer employer reviews for Verizon

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"Huge Corporation + regulated utility = huge legacy issues"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Senior Account Executive in Philadelphia, PA
Current Employee - Senior Account Executive in Philadelphia, PA
Recommends
Positive Outlook
Approves of CEO

I have been working at Verizon full-time (More than a year)

Pros

Verizon is a leader in the industry and you can learn a lot here. There are a lot of good people and smart engineers that are trying to do what's right for the customer. If you can get past the legacy Telecom issues there are a lot of great solutions that Verizon provides.

Cons

To most we are just the phone company, and who likes the phone company. There is too much internal complexity which leads to lackluster implementation on 75% or more of it's products. The support and billing departments lack the expertise to help sales figure things out in many cases. The portfolio is too broad and there isn't enough support to actually sell everything we say can deliver.

Advice to Management

Invest in customer support, billing support, and delivery. Consolidate sales forces as quickly as possible after the Vodafone merger and use the savings to improve customer experience and be more competitive with market pricing. Fix revenue baselines so sales will be properly incented to sell.

Other Employee Reviews for Verizon

  1. "Good benefits but company is lacking direction"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Systems Analyst in Tampa, FL
    Former Employee - Systems Analyst in Tampa, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Verizon full-time (More than 8 years)

    Pros

    Good incentive pay and salary. The company has a great recruiting system for college students and provide a really good training program for them. The company promotes new ideas and always looking for ways to make things simpler.

    Cons

    Jobs require a lot of hours and not enough recognition. The company is cleaning house with all senior employees and bringing in the new generation. Customer service is falling apart because of the lack of experience by new employees.

    Advice to Management

    Management needs to figure out a middle ground where they keep some of the highly skilled employees while training the new employees. Quit with the layoffs already..


  2. "not worth it"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Peru, IL
    Current Employee - Sales Associate in Peru, IL
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Verizon full-time (More than a year)

    Pros

    The company provides flexible working hours which is nice, they also provide descent commission checks at the end of the month.

    Cons

    the staring pay isn't good at all for someone that has years of experience. there are months that the commission checks are small.


There are newer employer reviews for Verizon
There are newer employer reviews for Verizon

See Most Recent

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