Verizon - Verizonn offers a good place to work but with contsant layoffs and outsourcing it is losing its competive edge. | Glassdoor
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Helpful (3)

"Verizonn offers a good place to work but with contsant layoffs and outsourcing it is losing its competive edge."

StarStarStarStarStar
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Software Engineer in Ashburn, VA
Current Employee - Software Engineer in Ashburn, VA
Disapproves of CEO

Pros

There are great employee benefits like fairly low cost health, dental, vision plans. They also have a generous 401k match. A lot of IT people telecommute some or all of the time (Northern Virginia). They offer many vacation days, personal days, holidays, and sick days. There is a good performance bonus offered each year but hard to reach the maximum bonus. There is a robust employee intranet for access to everything you could want dealing with employee resources such as benefits, policies, work groups, etc. They have a generous severance package.

Cons

There are contestant layoffs which creates extremely low employee morale. The pension for the most of the remaining management employees has been dissolved. There are no or few promotions for the current employees. The company has been outsourcing to India or other low cost areas of the world for years which means fewer employees in the USA to do the remaining work and therefore less work is directed towards those resources. Diversity has gone too far because Verizon hired too many Indian employees and they can't speak English very clearly which makes it impossible to communicate effectively. There is no viable career path or no future. Verizon suffers from trying to merge some many telecoms under one umbrella organization. There are so many different systems that have to communicate with one other that it can be rather complex, infective and inefficient.

Advice to Management

Stop outsourcing all of the IT jobs to India and other low cost areas of the world. Upper management should take an across the board pay cut in order to save US jobs instead of getting huge bonuses. Stop laying employees off in a continuous cycle because it is horrible for employee morale. Grow the company the old fashioned way by smart investments and savvy business strategy. Stop trying to increase profits for shareholders by only cutting cost (layoffs of employees). Grow the business similar to the way Apple has grown their business by being innovative and offer fantastic products and services. Stop treating employees as an expense to cut during the next rif (layoff) but instead treat them as a resource to grow the business. Try to develop a "cool" brand image similar to Apple. Realize that human capital investments in US employees take time to foster growth and may add to to expense side for several quarters but ultimately will be cheaper in the long run.

Other Employee Reviews for Verizon

  1. Helpful (2)

    "Good solid company who is losing its way"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Engineer in Chicago, IL
    Former Employee - Sales Engineer in Chicago, IL
    Approves of CEO

    Pros

    Major player in the industry, varied voice and data product sets make for an interesting job, wireless side is very exciting to customers. Major emphasis to shift product focus towards higher profit managed services, professional services, unified communications, IT solutions, and security oriented offerings and away from transport and traditional voice services.

    Cons

    Continued centralization of provisioning is causing major concern with customers, as the human element is being taken away from the account teams. Employees in centers are mostly new, with little or no telecom experience. This is causing implementation mistakes and longer lead times. Efforts to train and season the new recruits is being hampered by an extremely high turn-over rate.

    Company continues to add layers upon layers of processes and procedures, which makes it frustrating to respond to customer requests in a timely manner. Competitors move much more quickly, and customers end up waiting just for a price quote.

    Verizon touts that it is a single company, but it is still very much three separate entities (Verizon ILEC, Verizon Business, and Verizon Wireless). Each has its own management structure, and barriers are in place to prevent sharing of information. Engaging a Verizon Wireless rep is no different than engaging a resource from a partner vendor.

    As with many of the other comments posted here, the constant RIF's are annoying because they happen every several weeks. Multiple times key matrix team members were lost during the middle of a project. It's difficult to find a current employee is not worried about being shown the door.

    Advice to Management

    I understand that Verizon is undergoing a major transformation to make it more competitive in the marketplace, which requires employees with different skill sets. Consider doing more re-training rather than the current RIF / hire new employees cycle being utilized.


  2. "okay place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    Pros

    large organization, non-profit foundation, employee rewards

    Cons

    frequent reorgs and reductions in force

There are newer employer reviews for Verizon
There are newer employer reviews for Verizon

See Most Recent

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