Verizon - Verizonn offers a good place to work but with contsant layoffs and outsourcing it is losing its competive edge. | Glassdoor
There are newer employer reviews for Verizon
There are newer employer reviews for Verizon

See Most Recent

Helpful (3)

"Verizonn offers a good place to work but with contsant layoffs and outsourcing it is losing its competive edge."

Star Star Star Star Star
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Software Engineer in Ashburn, VA
Current Employee - Software Engineer in Ashburn, VA
Disapproves of CEO

Pros

There are great employee benefits like fairly low cost health, dental, vision plans. They also have a generous 401k match. A lot of IT people telecommute some or all of the time (Northern Virginia). They offer many vacation days, personal days, holidays, and sick days. There is a good performance bonus offered each year but hard to reach the maximum bonus. There is a robust employee intranet for access to everything you could want dealing with employee resources such as benefits, policies, work groups, etc. They have a generous severance package.

Cons

There are contestant layoffs which creates extremely low employee morale. The pension for the most of the remaining management employees has been dissolved. There are no or few promotions for the current employees. The company has been outsourcing to India or other low cost areas of the world for years which means fewer employees in the USA to do the remaining work and therefore less work is directed towards those resources. Diversity has gone too far because Verizon hired too many Indian employees and they can't speak English very clearly which makes it impossible to communicate effectively. There is no viable career path or no future. Verizon suffers from trying to merge some many telecoms under one umbrella organization. There are so many different systems that have to communicate with one other that it can be rather complex, infective and inefficient.

Advice to Management

Stop outsourcing all of the IT jobs to India and other low cost areas of the world. Upper management should take an across the board pay cut in order to save US jobs instead of getting huge bonuses. Stop laying employees off in a continuous cycle because it is horrible for employee morale. Grow the company the old fashioned way by smart investments and savvy business strategy. Stop trying to increase profits for shareholders by only cutting cost (layoffs of employees). Grow the business similar to the way Apple has grown their business by being innovative and offer fantastic products and services. Stop treating employees as an expense to cut during the next rif (layoff) but instead treat them as a resource to grow the business. Try to develop a "cool" brand image similar to Apple. Realize that human capital investments in US employees take time to foster growth and may add to to expense side for several quarters but ultimately will be cheaper in the long run.

Other Employee Reviews for Verizon

  1. "painfully exhausting"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Silver Spring, MD
    Former Employee - Anonymous Employee in Silver Spring, MD
    Recommends
    No opinion of CEO

    Pros

    The pay and the benefits are the best around for working in a call center environment. The potential for advancement is great also.

    Cons

    Middle managements ability to lead is not that effective. The companies compassion towards time of or tardiness could be improved.

    Advice to Management

    To be an effective leader you must know the jobs your reps are performing in order to properly coach and develop someone.


  2. "Pay and benefits are great...management is mainly incompetent."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Technician in Indio, CA
    Current Employee - Customer Service Technician in Indio, CA
    Recommends
    Disapproves of CEO

    Pros

    Verizon Technician pay is above average, topping out at just over $30/hr. Benefits are outstanding. Overtime is sometimes mandatory, especially during rainy times of the year but it's well worth it. Union job.

    Cons

    Management is very incompetent, driven by jobs per day quotas handed down by upper management who know nothing about quality customer service.

    Advice to Management

    Let your technicians serve our customer's.


There are newer employer reviews for Verizon
There are newer employer reviews for Verizon

See Most Recent

Work at Verizon? Share Your Experiences

Verizon
  • Star
  • Star
  • Star
  • Star
  • Star
 
Click to Rate
or