Verizon Wireless - OK to work but don't stay there forever its a sand trap. | Glassdoor
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There are newer employer reviews for Verizon Wireless

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"OK to work but don't stay there forever its a sand trap."

StarStarStarStarStar
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Retail Sales Consultant in Austin, TX
Current Employee - Retail Sales Consultant in Austin, TX
Doesn't Recommend

Pros

Benefits and pay that is about it.

Cons

not enough room for growth management is old fashioned need to get with the times. Time off its retail good luck there.

Advice to Management

Learn how to be productive don't sit in the back and delegate and then wonder why things don't get done.

Other Employee Reviews for Verizon Wireless

  1. Helpful (5)

    "Get bogged down with useless tasks that prevent you from getting paid"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Account Executive in Wilmington, MA
    Current Employee - Business Account Executive in Wilmington, MA
    No opinion of CEO

    Pros

    Good salary, ability to set own appointments and schedule, nice and spacious office with cafe downstairs, good/friendly/dynamic teammates, great rewards for hitting quota ("B2B 100% Club" with fancy lunches or dinners).

    Cons

    Micro-managing and busy-work interferes with actual job function (acquiring new customers and hitting quota). The systems are awful (it can take 2 hours to process an order for 23 lines). Quota has gone up like crazy even when half of your team did not hit quota last month. Used to be a lot easier to sell: for example, you could offer bill credits to any business. Now, the company charges sales tax on everything, including free phones, so if a customer wants to buy 50 free phones, they pay like $13 each in sales tax, so that "free" deal now costs a business $650. The time you spend doing customer roll-outs (to transition their old phones to our new phones) is wasted because it's not sales-related and there are always tons of problems which end up taking you out of the office for an entire day. There is zero camaraderie between departments, so tech support, customer service, finance, and marketing all get in each other's way and make things worse rather than help the sales teams. Everything is SLOW and it seems like anything you need on a deadline takes even more time to get answered. Customers will absolutely hate you and leave you because three other departments messed up the customer's bill credits and decided a year after the credits were promised that the credits will never be paid out.

    Advice to Management

    Hire assistants to perform new customer roll-outs, manage credit requests, and assist with billing questions. Actually TRAIN your sales reps on best practices for obtaining appointments and closing sales with waffling customers, rather than telling them that no one can go home until a certain number of accounts are noted in the slow system. Stop assigning "urgent" busywork that prevents reps from making your mandatory # of prospecting calls per day. Know your products and promotions better than your reps, so you can answer questions and assist them. Never, ever take a week off during the last week of the quarter or year, especially when you have new reps and it seems that every major department has their leader on vacation and no one is available to help your reps. Don't wait until a rep is struggling before sitting down to make a plan. It's already too late by then, and we're looking to jump ship due to lack of leadership and efficiency within the channel.


  2. Helpful (2)

    "Verizon Wireless will suck your soul dry."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Sales Representative in Knoxville, TN
    Former Employee - Business Sales Representative in Knoxville, TN
    Doesn't Recommend
    No opinion of CEO

    Pros

    Verizon wireless has great benefits and is a large company with a lot of annual income, so don't have to worry too much at this time of being taken over by a different company.

    Cons

    Ask any current/former employee. The job is way more stressful than it should be. Extreme pressure to perform from upper management with goals that are not consistently attainable. Most people who achieve these goals usually cheat to get them, and then end up getting fired for their dishonesty. But in the meantime because of their success in achieving the goals, management raises them, making it impossible for the honest employee to attain them. Do not go into Verizon Wireless if you want to work somewhere for the rest of your life, every person I have know that worked there that wasn't already in very high upper level management (Director of higher) has either been fired or been forced out of their job. They do not care about their employees, and care less and less every year about people and only about the dollar. Plus, in 8 years at VZW, never once had a Holiday party, or anything to build team moral. You would get to attend the kickoff, which usually was a couple hours away after your shift, then had to drive back because they will now not put their employees up for the night. Great company and product who treats employees like a sweat shop.

    Advice to Management

    Let the employees have a life outside of work.

There are newer employer reviews for Verizon Wireless
There are newer employer reviews for Verizon Wireless

See Most Recent

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