Verizon Wireless - A diverse experience, often made enjoyable by my coworkers and management. | Glassdoor
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There are newer employer reviews for Verizon Wireless

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"A diverse experience, often made enjoyable by my coworkers and management."

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Customer Service Representative in Tempe, AZ
Former Employee - Customer Service Representative in Tempe, AZ
Recommends
Neutral Outlook
No opinion of CEO

I worked at Verizon Wireless full-time (More than a year)

Pros

Many lateral job opportunities available through the Call Center(s)
Close-knit work culture
Great benefits (401k matching, medical, "corporate" flexible time-off)

Cons

Poor retail advancement opportunities
Product knowledge not a high priority

Advice to Management

Focus more on helping customers understand their products thoroughly. Sales without true service results in festering customer dissatisfaction, particularly for premium brands.

Other Employee Reviews for Verizon Wireless

  1. "Great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative in Cincinnati, OH
    Former Employee - Sales Representative in Cincinnati, OH
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Verizon Wireless full-time (Less than a year)

    Pros

    A great company to work for, they provide top notch technology and are a industry leader. Pay is pretty good for an entry level position and can provide excellent benefits and work experience.

    Cons

    Advancement takes awhile and the hours can be stressful. The general public views you the invdivdual as Verizon and takes out all their frustrations on you. It would be a lot better if the hours weren't so long.

    Advice to Management

    Take a closer look at top performers, it seems like a good old boys club at times. If you don't foster the right relationships it can hamper your career progress within the company.


  2. Helpful (3)

    "Big problems with Warren's Mobile Content Solutions Dept"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Software Developer in Warren, NJ
    Former Contractor - Software Developer in Warren, NJ
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Verizon Wireless as a contractor (More than a year)

    Pros

    Warren is a good location in NJ. Easy commute.
    Decent facility. Has cafeteria. Parking garage.
    People (non-management) are great to work with.
    Young, energetic workforce.
    Decent projects (Java shop & mobile development)
    Verizon Wireless is doing fairly well as a company so no layoffs.

    Cons

    Required to work 10 hr days, minimum.
    Verizon in general pays on the low side.
    Management is incompetent. No clue how to run projects.
    The answer to every problem with every project: Work more hours.
    No space at facility. Some people without cubes.
    Too many contractors, more of them than employees.
    High turnover in contractors. No knowledge retention.
    Management does not understand the meaning of work/life balance. No such thing.

    Advice to Management

    When hiring managers, look outside for fresh ideas. Do not only promote from within. By doing that things will never change and it will continue to be a sweat shop environment.

There are newer employer reviews for Verizon Wireless
There are newer employer reviews for Verizon Wireless

See Most Recent

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