Verizon Wireless - Great place to work and test your skills | Glassdoor
There are newer employer reviews for Verizon Wireless
There are newer employer reviews for Verizon Wireless

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"Great place to work and test your skills"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Project Manager In Customer Service in Basking Ridge, NJ
Current Employee - Project Manager In Customer Service in Basking Ridge, NJ
Recommends
Positive Outlook
Approves of CEO

I have been working at Verizon Wireless full-time (More than 10 years)

Pros

Fast paced (even with bureaucracy), Technology driven, Supportive management, Great compensation and benefit packages, Recognize production

Cons

Not a 9-5 job (but it's what may also has helped us be so successful), so may not be right for everyone.

Advice to Management

Remember to let employees think and work outside the box... Gen Y works different than the Baby Boomers... not harder or less, differently.

Other Employee Reviews for Verizon Wireless

  1. "fast paced, moderate to high pressure,"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative in Rockford, IL
    Former Employee - Sales Representative in Rockford, IL
    Recommends
    Neutral Outlook

    I worked at Verizon Wireless full-time (More than a year)

    Pros

    pay startes at about 11 dollars hr. comissions pd monthly. company cell phone provided, extensive 5 wk. training. Training pays well and you are reinburced for milage . If you stay in a hotel the expence is provided. training is informational.

    Cons

    If you want a 9-5 job this is not the possition for you. Overtime about aberage 5 hrs wk. Resets will sometimes require you to work past midnight. sick days are provided but are frowned upon. constantly looking over your shoulder (depending on managment staff). Expectations in sales are somewhat unrealistic. Commissions are not as profitable as presented.

    Advice to Management

    Specialize jobs leave customer service to customer service reps. Sales to sales reps


  2. "Customer service isn't a lot of fun, but at least they realize it."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Account Executive in Bellevue, WA
    Former Employee - Business Account Executive in Bellevue, WA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Verizon Wireless full-time (More than 5 years)

    Pros

    A good, comprehensive benefits package including full medical and dental
    A solid 401(k) that includes company matching up to 6%
    Lots of money available for tuition, and a very flexible idea of what constitutes training which could help the company down the line
    A structured system which lets you know exactly what it is that's expected of you

    Cons

    In the last year, the higher-ups went hog-wild with the NPS thing, actually forcing a high percentage (I think 60% all told) of your evaluation being based on what the customer thinks of how you did. That means: if you follow company policy and don't give a handout that would cost the company money without a lot of benefit, expect that to come back to haunt you. That being said, the company does change policies like this after a while, so even though this is the 2nd year of this program, it could go away once NPS falls out of favor with corporate America.

    For all the training and tuition assistance offered, the company outsources a *lot* of their non-CS-related jobs (and a lot of the CS-related ones too for that matter). If you want to find a place that will essentially pay you $8k a year to find a better job with another company, VZW is the place for you.

    Advice to Management

    Meh. Middle management is basically in the same place as the guys at the bottom, and once you get high up enough that people can actually make solid decisions, they're so removed from the actual workings of the job that there's just not much to say. That's just the way large companies work.

There are newer employer reviews for Verizon Wireless
There are newer employer reviews for Verizon Wireless

See Most Recent

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