Verizon Wireless - Company is amazing, job was not | Glassdoor
There are newer employer reviews for Verizon Wireless
There are newer employer reviews for Verizon Wireless

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"Company is amazing, job was not"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Financial Services Representative in Franklin, TN
Former Employee - Financial Services Representative in Franklin, TN
Recommends
Positive Outlook
Approves of CEO

I worked at Verizon Wireless full-time (Less than a year)

Pros

Great benefits

Big bonuses

Lots of perks and your personal cell phone bill is 50% off

Cons

very stressful

high pressure to perform

bizarre vacation/sick day process

Advice to Management

Please try and slow the pace down for employees. There is a reason the turnover rate is so high. You are pushing them too hard!

Other Employee Reviews for Verizon Wireless

  1. "VZW Call Center"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Bellevue, WA
    Former Employee - Customer Service Representative in Bellevue, WA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Verizon Wireless full-time (Less than a year)

    Pros

    Reduced or free device and service
    Training before starting call center job gets you ready to work the phones
    Empowerment to credit accounts as needed.
    Tools to understand account value.

    Cons

    Rotating shifts, having to bid on your shift you wanted and hoping you would get it.
    Call center stats push you to resolve calls in very short amount of average time leaving some customers likely not receiving the full support they need.


  2. "I have learned a lot and they have great benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Representative in South Salt Lake, UT
    Current Employee - Retail Sales Representative in South Salt Lake, UT
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Verizon Wireless full-time (More than 5 years)

    Pros

    Benefits including medical, dental and vision from day one. Paid time off and vacation days that increase based on how long you have been with the company. Verizon Wireless also has a great tuition payment plan that has helped me to complete my Bachelor's degree.

    Cons

    There is quite a bit of politics involved with working for Verizon. You do sign a contract to not compete should you leave the company, for three years. Sales staff compensation has changed to the point where there is a limit on how much you can make. The company does not make allowances if store traffic is less than the original forecast, however, if you're store does really well your quota is increased the following month.

    Advice to Management

    I think there needs to be some revamping done to the sales compensation format. A lot of the sales staff members are not as satisfied with their current job as they could be if Verizon was more employee centered, and not so company centered.

There are newer employer reviews for Verizon Wireless
There are newer employer reviews for Verizon Wireless

See Most Recent

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