Verizon Wireless - Overall rating is Good | Glassdoor
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There are newer employer reviews for Verizon Wireless

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"Overall rating is Good"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Customer Service Specialist in Longview, TX
Former Employee - Customer Service Specialist in Longview, TX
Recommends
Negative Outlook
No opinion of CEO

I worked at Verizon Wireless full-time (More than 8 years)

Pros

Verizon pay scale was excellent for the area of the country. The work environment was excellent and the work schedule worked good for me. The job benefits, i.e., insurance also was good.

Cons

I found a bit of a lack of humanistic quality in the upper management. It appears that Verizon is more interested in Verizon than what makes Verizon.

Advice to Management

It appears that Verizon is going away from the customer service and looking for MONEY! I believe you have lost you focus....the customers made you what you are.

Other Employee Reviews for Verizon Wireless

  1. "Outstanding"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support Coordinator in Rochester, NY
    Current Employee - Technical Support Coordinator in Rochester, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Verizon Wireless full-time (More than a year)

    Pros

    Career progression, great networking, leadership that cares.

    This is the best job I have ever had, and the amount that this company cares about it's employees is outstanding!

    I was hired in September of 2011 as a customer service representative. I said that within a year, I will be a technical support coordinator. Within 8 months, I was a member of a team that acted as a point of contact while a supervisor was otherwise engaged. After 9 months, I was a senior representative, and within 10 months I had applied and was accepted into the technical support coordinator position.

    As long as you set a goal for yourself, this company is the best company to work for. They will assist you with any training or assistance you need in order to get to the level you wish to be at.

    Cons

    Escalated customers can be very opinionated, but a level head will get you through any situation.


  2. "Not worth the stress!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support Representative in Houston, TX
    Former Employee - Technical Support Representative in Houston, TX
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Verizon Wireless full-time (More than 10 years)

    Pros

    good pay! Good Benefits! Great Bonus!

    Cons

    Very Stressful
    Poor Management
    They really dont care about front line employees

    Advice to Management

    Put more qualified people in management

There are newer employer reviews for Verizon Wireless
There are newer employer reviews for Verizon Wireless

See Most Recent

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