Verizon Wireless - An eye opener | Glassdoor
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There are newer employer reviews for Verizon Wireless

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Helpful (1)

"An eye opener"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Customer Service Representative in Huntsville, AL
Former Employee - Customer Service Representative in Huntsville, AL
Recommends
Neutral Outlook
Approves of CEO

I worked at Verizon Wireless full-time (Less than a year)

Pros

Great leadership, great training, great facilities, great benefits. The onsite gym and trainers! The great food.

Cons

Shifts were not conducive to family life. The job is stressful. Employees are constantly training to for different things in between calls making it difficult to grasp information thoroughly. The food....there's always eating going on somewhere in the building.

Advice to Management

None

Other Employee Reviews for Verizon Wireless

  1. "This company really take care of their employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in West Valley City, UT
    Current Employee - Customer Service Representative in West Valley City, UT
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Verizon Wireless full-time (More than 8 years)

    Pros

    Professional environment
    Great Benefits
    Good leadership
    Yearly bonuses and raises
    Career advancement
    Awesome Pay

    Cons

    some of the things management expects of employees is ridiculous
    they want you to say more and more to the customers but take more calls have lower stats they want perfection

    Advice to Management

    Management should put themselves on the phones for a bit. Maybe then they can set some more realistic goals for metrics. Sometimes you cannot keep customers on the phone and fix their problem. I don't know how many times I would have the help the customer but they had to go. Their bill was a mess or something and I would have to ruin my stats and get into trouble all just because I was going above and beyond for a customer. Decide one or the other you either want to provide great customer service or you want to take calls and fast as possible. Also quite coming up with more and more fees to charge customers it just makes them unhappy to say the least.


  2. Helpful (3)

    "OK at first"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Coordinator in Rancho Cordova, CA
    Former Employee - Customer Service Coordinator in Rancho Cordova, CA
    Doesn't Recommend
    No opinion of CEO

    I worked at Verizon Wireless full-time (More than 8 years)

    Pros

    At first it was a nice place to work. Nice perks, such as insurance kicked in first day. Nice cafeteria. Phones and wireless equipment at a discount price.

    Cons

    Very much good ol' boy network, you didn't know who you could trust from one day to the next. Had one supervisor who would yell across the room if someone was taking "too long" on a call.

    Advice to Management

    Hire people who actually know HOW to work with people. Take worker's suggestions to heart, and talk WITH workers, not just AT them.

There are newer employer reviews for Verizon Wireless
There are newer employer reviews for Verizon Wireless

See Most Recent

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