Verizon Wireless - Overall a decent company. | Glassdoor
There are newer employer reviews for Verizon Wireless
There are newer employer reviews for Verizon Wireless

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"Overall a decent company."

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Sales Representative in Fort Myers, FL
Current Employee - Sales Representative in Fort Myers, FL
Recommends
Positive Outlook
Approves of CEO

I have been working at Verizon Wireless full-time (More than a year)

Pros

They really take care of their own. Benefits are great, pay is good.

Cons

"Results driven company" so your boss may be a great sales person, but a terrible manager of people.

Advice to Management

Maybe promote intelligence rather cold blooded sellers.

Other Employee Reviews for Verizon Wireless

  1. "Rigid,corporate cubicle environment,with non stop calls & rigid metrics"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Financial Services Representative
    Former Employee - Financial Services Representative
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Verizon Wireless full-time (More than 3 years)

    Pros

    Excellent medical benefits, upper level leadership will listen to your ideas. Direct supervisors will attempt to placate you. You are judged by your performance not your college degree. Results count, status and degress don't which is fair. Some of the supervisors are great and willing to coach you to do your best, some often act like you are burden. A supervisor's job is to coach and supervise not try to avoid working.

    Cons

    Because of AHT average handling time, calls per hour metrics it is not possible to go to the bathroom without lowering your score. Many customers will swear and abuse you verbally but that is just part of the job. I do not take it personally. You can't move out of your cubible and must take breaks and lunch exactly as scheduled.Often supervisor are selected based on how they interview vs. how well they manage. Usually the people that would be the best supervisors do not apply. Often the most arrogant people apply. It is difficult to provide quality customer service with a timer on your computer.

    Advice to Management

    Higher some humble quiet supervisors that are not constantly talking about themselves.


  2. "Changing Company, No Leadership, Lack of Direction"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Major Account Manager
    Current Employee - Major Account Manager
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Verizon Wireless full-time (More than 3 years)

    Pros

    Good Benifits. nice salary. Have dedicated employees who love their jobs and are dedicated to what they do everyday to offer excellent customer service. Verizon has a great network as well.

    Cons

    The leadership is not firm. Verizon does not advance people of diverse backgroud in regards to gender and race. Also it does not operate from a corporate structure, it allows the regions to operate seperately which can be a good or bad thing.

    At this point Verizon has a goal, but no vision. It is pulling its sales reps in 100 different areas with no direction. It is expection us to grow the business at 30-40% to keep up with stock holders which is not otainable. The goals are not based around the customer any more but the money. It has changed a lot since I was hired and not in a positive way!

    Advice to Management

    Actually listen to your employees without punishing them for their feedback and stop putting out these HR feedback forms only wanting to hear positive feedback and ask for the truth for once.

    Advance women and minorities in ALL area's not just the northeast and actually have HR protect the employee and not just the company and management.

    Set goals that are obtainable for true growth and not stock holders.

    Allow relationships with employees and customers to mean something. What we do every day is more than what can be seen than on a spreadsheet, manage your company from corporate not the regional level.

    I wish you could do the show "Undercover Boss" so you would know how your employees "really" feel.

There are newer employer reviews for Verizon Wireless
There are newer employer reviews for Verizon Wireless

See Most Recent

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