Verizon Wireless - Not a bad start to the working field, or if you're a college student too | Glassdoor
There are newer employer reviews for Verizon Wireless
There are newer employer reviews for Verizon Wireless

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"Not a bad start to the working field, or if you're a college student too"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Customer Service Representative in Bellevue, WA
Current Employee - Customer Service Representative in Bellevue, WA
Recommends
Neutral Outlook

I have been working at Verizon Wireless full-time (More than a year)

Pros

Good 8 week training program. Good culture with people who are respectful and fun. The 8 week long training program had their fun times along with your class mates. Tuition assistance. When I worked there, 4k for part timers and 8k for full timers.

Cons

I guess taking calls back to back and get somewhat stressful, and some of the calls are distressed customers who aren't happy about their bills. But as long as you don't take it personally and have a good mindset, should be fine.

Other Employee Reviews for Verizon Wireless

  1. "Sr. Customer Service Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Customer Service Representative in Murfreesboro, TN
    Former Employee - Senior Customer Service Representative in Murfreesboro, TN
    Recommends

    I worked at Verizon Wireless full-time (More than 5 years)

    Pros

    Good working environment , easy to move up

    Cons

    Hard to get time off, quality scoring is sometimes unfair


  2. "It's ok"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Irvine, CA
    Former Employee - Customer Service Representative in Irvine, CA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Verizon Wireless full-time (More than 3 years)

    Pros

    50% off your cell phone bill, 401k matching, decent pay, and the company has a good outlook.

    Cons

    Management can sometimes be terrible. They are all about the #s...you are damned if you do and damned if you don't when it comes to your weekly 1:1s. They will always find something to make a "commitment" out of even if you have leading/great results. Not all the supervisors are knowledgeable and this can be a challenge.

    Advice to Management

    They should only promote or hire tech savvy supervisors because most calls are about how to use and fix the products rather than how to explain a bill.

There are newer employer reviews for Verizon Wireless
There are newer employer reviews for Verizon Wireless

See Most Recent

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