Verizon Wireless - Retail Sales Representative | Glassdoor
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There are newer employer reviews for Verizon Wireless

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"Retail Sales Representative"

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  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Retail Sales Representative in Austin, MN
Former Employee - Retail Sales Representative in Austin, MN
Doesn't Recommend
Positive Outlook
No opinion of CEO

I worked at Verizon Wireless full-time (More than 3 years)

Pros

Good company! Great benefits! A lot of opportunities to advance but you need to be willing to relocate to do so.

Cons

Retail hours. Not a Monday-Friday position.

Other Employee Reviews for Verizon Wireless

  1. "Multiple Front Line positions"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Representative
    Former Employee - Retail Sales Representative
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Verizon Wireless full-time (More than a year)

    Pros

    Benefits are some of the best (start on day one), tuition reimbursement with no time commitment, 50% discount.

    Cons

    It really depends on where you work. Most people who don't deal with customers love there jobs, those who do hate it. Advancing is all about the clique, and blowing up sales numbers. You will eventually peak out in your path and move to the next front line position only to repeat it. Call center hours are based on seniority. Turnover is so bad that unless you have been there for a long time, you will never get a decent shift. Retail hours are better, but you never know what you are working, and may go nine days straight before a day off (the close and then open is the worst), but that is retail in general. Sales goals have gotten ridiculously bad; they are trying to "scrape the peanut butter jar clean". You can make money here, but you will sell your soul in the process. Overall I enjoyed my time there, but you really need to consider what you are getting yourself into. The general rule is don't stay in a position longer than a year, or you will be forgotten about.

    Also with the changeover to the new store format, sales rep are rushing to the new customer service positions that don't require quotas...wonder why?

    Advice to Management

    When your return rates are incredibly high, its not because the reps didn't qualify the customer, it could be that the product (home phone connect etc) is garbage and people try it out. If people are willing to pay the restock fee because it is so bad, perhaps the product should be pulled?
    Stop making stupid policy changes and then leaking them to the press without telling employees first. Also, reevaluate the scripts that legal approves as they don't usually work.


  2. "Good Company, mediocre training"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative in Phoenix, AZ
    Former Employee - Sales Representative in Phoenix, AZ
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at Verizon Wireless full-time (More than 3 years)

    Pros

    Diverse cultural mix. High pay/good benefits. Cutting edge company. Friendly coworkers. You learn a lot about technology.

    Cons

    Too pushy sales philosophy, not enough sales training. Not enough help to improve performance.

    Advice to Management

    Remember its about what the metrics are supposed to measure, not the metrics themselves that counts.

There are newer employer reviews for Verizon Wireless
There are newer employer reviews for Verizon Wireless

See Most Recent

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