Verizon Wireless - Good company to work for but very strict guidelines and evaluations | Glassdoor
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There are newer employer reviews for Verizon Wireless

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"Good company to work for but very strict guidelines and evaluations"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Customer Service Representative in West Valley City, UT
Former Employee - Customer Service Representative in West Valley City, UT
Doesn't Recommend
Neutral Outlook
Approves of CEO

I worked at Verizon Wireless full-time (More than a year)

Pros

Friendly environment. Training is thorough and extensive to make sure you know the systems and product before you talk to the customer.

Cons

Strict weekly evaluations with little room for error from day one on the phones. Very stressful job and frequently yelled at by customer.

Other Employee Reviews for Verizon Wireless

  1. "Started out good, but just keeps going downhill"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support Specialist
    Current Employee - Technical Support Specialist
    Neutral Outlook
    Approves of CEO

    I have been working at Verizon Wireless full-time (More than 3 years)

    Pros

    Benefits, pay, flexible schedules, great co-workers

    Cons

    Ignorant management, too many changes, UNREALISTIC expectations, no accountability for other departments, lots of outsourced workers who are stupid

    Advice to Management

    Direct facing customer service representatives should not have people making up metrics for them to meet that have NO IDEA how to do their job in the first place.


  2. "Great company!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Sales Manager in West Jordan, UT
    Current Employee - Assistant Sales Manager in West Jordan, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Verizon Wireless full-time (More than 3 years)

    Pros

    Amazing Culture, great people, great benefits

    Cons

    No cons that I can think of.

    Advice to Management

    Continue doing what you are doing.

There are newer employer reviews for Verizon Wireless
There are newer employer reviews for Verizon Wireless

See Most Recent

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