Verizon Wireless - Good Job okPay for Entry Level | Glassdoor
There are newer employer reviews for Verizon Wireless
There are newer employer reviews for Verizon Wireless

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"Good Job okPay for Entry Level"

Star Star Star Star Star
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Customer Service Coordinator in Tampa, FL
Current Employee - Customer Service Coordinator in Tampa, FL
Recommends
Approves of CEO

Pros

tuition assistance (prepaid)
encouragement to increase knowledge w/ tech courses
great benefits
they match up to 6% for 401k giving u a 12% total contribution of salary
most supervisors are great at telling you how you can do better
associate director is more concerned with how the supervisors are treating you than your job performance
gives you the experience you need to go somewhere else
you learn about understanding your cellphone bill, device, tech support
learning to de-escalate a customer, self satisfaction
wonderful bonus every February
incentives for good job performance

Cons

hours are very family un-friendly
customer service, office is open 365 days a year
you have to be at the company 2-3 years in order to get a decent schedule
dealing with irate customers

Advice to Management

some can be more receptive but most are great. havent had many issues with management maybe others would say please give more info when asked

Other Employee Reviews for Verizon Wireless

  1. Helpful (2)

    "Verizon Wireless"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations in Tampa, FL
    Current Employee - Operations in Tampa, FL
    Doesn't Recommend
    No opinion of CEO

    Pros

    Large Corp. with potential to be a great company. Many good employees and middle management.

    Cons

    Even though this is a large Corporation it is run like a "Mom and Pop" company. There is no consistency throughout this organization and feel upper management has lost touch with the field.

    Advice to Management

    Create a unified company that operates the same on the east coast as it does on the west coast. Rely on feedback from staff in the field and not armchair managers that are out of touch with their local operation.


  2. "Great company to work for, not the best job"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Southfield, MI
    Current Employee - Customer Service Representative in Southfield, MI
    Recommends
    Approves of CEO

    Pros

    401k matched at 6%, profit sharing, yearly bonus for employees at each level, up to 8,000 tution prepayment/reimbursment, 26 paid days off in the first year of employement. Benefits start the first day of employment!

    Cons

    Rules change everyday, opportunities for advancement aren't always known or shared by management. To much bureaucracy. In customer care moral is low.

    Advice to Management

    Stop the bureaucracy. Let the employees know about all of the options for advancement and how to do what is needed to change positions. It would also be good if the capabilities of the representative were expanded so that we won't have to go to a supervisor for so much assistance.


There are newer employer reviews for Verizon Wireless
There are newer employer reviews for Verizon Wireless

See Most Recent

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