Verizon Wireless - Has been slowely going downhill. | Glassdoor
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There are newer employer reviews for Verizon Wireless

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"Has been slowely going downhill."

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Business Sales Representative in Warrendale, PA
Former Employee - Business Sales Representative in Warrendale, PA
Doesn't Recommend
Neutral Outlook
Disapproves of CEO

I worked at Verizon Wireless full-time (More than 3 years)

Pros

Great pay and benefits, there are oppurtunities to move within the company and the training you receive is top notch.

Cons

The company has seems to have forgotten about their employees and customers and is focussing too much on KPI's. They make it hard tobleave because even if you're miserable, you are unlikely to find similar pay elsewhere.

Advice to Management

Listen to your employees, remember the front line employees and the customers are the ones who truly grow the business...

Other Employee Reviews for Verizon Wireless

  1. "Little or no personal or family life"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Representative in Lafayette, LA
    Former Employee - Retail Sales Representative in Lafayette, LA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Verizon Wireless full-time (More than 5 years)

    Pros

    The pay is good and there is opportunity
    to make bonuses in addition to commission. You get half off your cell phone plan and offer tuition reimbursement

    Cons

    No work life balance and long hours the manager treat their employees like kids there is little room for advancement and the stress levels are very high

    Advice to Management

    Treat your employees with respect and you may see better sales results


  2. "Updated review after yet another departmental change"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Advisor- CORe in Hilliard, OH
    Current Employee - Advisor- CORe in Hilliard, OH
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Verizon Wireless full-time (More than 5 years)

    Pros

    Pay and benefits are still great
    Coworkers are still great to work with
    Opportunities when you leave this department are great

    Cons

    Energies of leadership are devoted toward anything other than correcting the glaring issues with call volume and employee morale

    You will now be written up at the drop of the hat. (See: Developing for one month in a single stat. I'm not exaggerating.)

    Grossly understaffed department. As a result, schedules have become even more horrendous. Department hours have been extended until 2AM, since the director didn't want to spring for keeping our department in the west region open.

    More and more job functions are being added while at the same time people who leave are not being replaced.

    Entire department has a dystopian "1984" feel to it; Monitors everywhere asking how your stats are doing or reminding you not to use your cell phone, signs are hung up all over the floor reminding everyone not to use their cell phones or even have them on their desks, while the supervisors regularly patrol and threaten to write people up for using them. Keep in mind that this is a cell phone company.

    Communication is still a joke.

    Our department has become a dump-off point for people in other departments who don't know what to do with their customers.

    Hiring standards are in the toilet since word has gotten out and nobody in the company wants to apply anymore. More people are leaving than can be replaced.

    Advice to Management

    This department is now a complete lost cause. Nobody has any hope here, other than performing well enough to get out. Unfortunately attending school (so that I can get out) keeps me shackled to the sinking ship.

    My advice? Fire everyone above the supervisor level and rebuild. Senior leadership in this department is so grossly out of touch it makes my head spin. It got to the point where our director had to beg for help from another department to cover our holiday volume because he has no idea what's going on in his own department and delegates all the work who are even more out of touch than him.

    The company as a whole is still good, from what I hear from my padded cell. It's unfortunate that this blight and cancer of a department is able to still exist within an otherwise pretty well-run company that treats its other employees well.

There are newer employer reviews for Verizon Wireless
There are newer employer reviews for Verizon Wireless

See Most Recent

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