Verizon Wireless - Corporate meat market | Glassdoor
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There are newer employer reviews for Verizon Wireless

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Helpful (2)

"Corporate meat market"

StarStarStarStarStar
Former Employee - Customer Service Representative in Albuquerque, NM
Former Employee - Customer Service Representative in Albuquerque, NM
Doesn't Recommend
No opinion of CEO

I worked at Verizon Wireless full-time

Pros

The training team and quality was excellent. Everything needed to know was taught in training before ever even taking a live call. Best training I've ever had with a call center.

Cons

Other employees were engaged in personal relationships that involved the quality of work in the call center. Intimate relationships were going on between lower level entry employees and management, along with most other employees dating among themselves making it feel very unprofessional and biased.

Advice to Management

Other employees were engaged in personal relationships that involved the quality of work in the call center. Intimate relationships were going on between lower level entry employees and management, along with most other employees dating among themselves making it feel very unprofessional and biased.

Other Employee Reviews for Verizon Wireless

  1. "Needs a major overhaul but has potential as an employer..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager
    Former Employee - Manager
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Verizon Wireless full-time (More than 8 years)

    Pros

    Verizon has a solid foundational philosophy to be successful and the vast resources to put their beliefs to practice. They offer a fantastic total compensation package for most positions. A wealth of knowledge and talent can be found within their employee pool. They consistently demonstrate keen business insight to remain relevant and competitive within their marketplace.

    Cons

    No appreciation for employees. Work/Life balance is null. The majority of leaders do not espouse the core values hypocritically regurgitated to their staff. Management, with few exceptions, are either political, out of touch or unconcerned with the plight of their workforce. Processes conflict between departments and are self-defeating. There is little empowerment to assist the customer as bureaucracy grows.

    Advice to Management

    1. Investigate hiring/promotion practices for proof of management strategy toward inclusion of diversity. 2. Separate HR involvement from compliance complaints. Local HR is influenced by local management and their working relationship.
    3. Invest in your front line with work/life balance, appreciation and better sales process training. The front line drives the bottom line.
    4. Eliminate self-defeating processes and policies. Capture anonymous surveys. The various departments will tell you what is broken.
    5. Skip level interviewing from Dan Meade down to the new kid in training.


  2. "Verizon is good company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Representative in Milwaukee, WI
    Former Employee - Retail Sales Representative in Milwaukee, WI
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Verizon Wireless full-time (More than 10 years)

    Pros

    Great benefits, and pay. Lot's of opportunity for advancement.

    Cons

    The way commission are paid out change almost monthly and most of the time it results in less money for the employee. Lot's of micro managing

    Advice to Management

    change the way retail reps are viewed. It's always are you doing for me now, what have you done in the past. Also take into account non sales related activities for retail employees.

There are newer employer reviews for Verizon Wireless
There are newer employer reviews for Verizon Wireless

See Most Recent

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