Verizon Wireless - Corporate meat market | Glassdoor
There are newer employer reviews for Verizon Wireless
There are newer employer reviews for Verizon Wireless

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Helpful (2)

"Corporate meat market"

Star Star Star Star Star
Former Employee - Customer Service Representative in Albuquerque, NM
Former Employee - Customer Service Representative in Albuquerque, NM
Doesn't Recommend
No opinion of CEO

I worked at Verizon Wireless full-time

Pros

The training team and quality was excellent. Everything needed to know was taught in training before ever even taking a live call. Best training I've ever had with a call center.

Cons

Other employees were engaged in personal relationships that involved the quality of work in the call center. Intimate relationships were going on between lower level entry employees and management, along with most other employees dating among themselves making it feel very unprofessional and biased.

Advice to Management

Other employees were engaged in personal relationships that involved the quality of work in the call center. Intimate relationships were going on between lower level entry employees and management, along with most other employees dating among themselves making it feel very unprofessional and biased.

Other Employee Reviews for Verizon Wireless

  1. Helpful (2)

    "Where is the Credo?"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care Representative in Hilliard, OH
    Former Employee - Customer Care Representative in Hilliard, OH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Verizon Wireless full-time (Less than a year)

    Pros

    Great benefits, nice pay, the work life balance was there. The job was very simple to do and the atmosphere was very relaxing coming into work

    Cons

    If you are applying to be apart of a New Hire Training program let me tell you this....they will only keep 45% of the class. They will only keep the girls over the guys. They don't care if you come to work on time, do the job to the best of your ability, finish an hour after your shift is over to help a technologically inept customer...if your numbers aren't there, you better off filing for unemployment or talk to your spouse about making ends meet for the next couple months while you are left jobless with no proper warning in place. The new hires that whine about not getting debrief are kept and the ones that actually work get dropped. I was fired over the phone, which is illegal in labor laws in America. Upper management is biased and they really do have favorites. They act all nice and friendly to you for the first couple weeks but if you don't make it, it would be a bad idea to use them as a reference on your next job because they basically shun you because you aren't apart of verizon anymore. If the execs in NJ can see how this call center in Hilliard works, they would be disgusted. The people dress in t shirts, shorts, sag their pants and you are treated dorky if you come into work with a suit and a tie. Some of the supervisors are cowards but are quick to show off and act big and bad when you ask them for help with credits (which is stupid....why would you give back money when the business is losing money). The surveys are a JOKE (yes you get graded on how ppl rate you on the call). 8-10 are consider points and anything below that will severely hurt your score card which in turn will hurt your employment since they are weighed heavily. Most customers taking the surveys are at random and usually grade you off of their emotions, not policy and logic. They also grade you on making sure customers don't call back in 3 days and disconnects.....if a line is out of service or if u need to make a future dated order, your name is stamped to their account so u eat the disconnect when u didn't even mean to disconnect in the first place. They grade you on how many calls u take too...ppl here is some advice, Ur better off using the internet to solve ur problems than calling in because ur going to be sent back into the queue by experienced impassionate employees trying to maintain their numbers if they can't answer ur question. Btw they are doing so many save offers I see why ppl are leaving to go to AT&T and cricket.....the STI bonus is a joke too, if you give away too many credits it will affect ur bonus. And also if u get fired they lie to you and say you will get paid back ur vacation time that u didn't even take.....it's just a very clique environment with no professionalism and jealous/cowardly supervisors. You're better off at the job you're at now. By the way when you get out to the floor (lol) the schedules they have you bid for suck...kiss your freedom goodbye .

    Advice to Management

    I can't offer advice to management that doesn't even stand by their employees or company policy. Verizon is going to be named something else in a couple more years. Do yourself a favor and don't work at the Hilliard call center in ohio


  2. "Needs a major overhaul but has potential as an employer..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager
    Former Employee - Manager
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Verizon Wireless full-time (More than 8 years)

    Pros

    Verizon has a solid foundational philosophy to be successful and the vast resources to put their beliefs to practice. They offer a fantastic total compensation package for most positions. A wealth of knowledge and talent can be found within their employee pool. They consistently demonstrate keen business insight to remain relevant and competitive within their marketplace.

    Cons

    No appreciation for employees. Work/Life balance is null. The majority of leaders do not espouse the core values hypocritically regurgitated to their staff. Management, with few exceptions, are either political, out of touch or unconcerned with the plight of their workforce. Processes conflict between departments and are self-defeating. There is little empowerment to assist the customer as bureaucracy grows.

    Advice to Management

    1. Investigate hiring/promotion practices for proof of management strategy toward inclusion of diversity. 2. Separate HR involvement from compliance complaints. Local HR is influenced by local management and their working relationship.
    3. Invest in your front line with work/life balance, appreciation and better sales process training. The front line drives the bottom line.
    4. Eliminate self-defeating processes and policies. Capture anonymous surveys. The various departments will tell you what is broken.
    5. Skip level interviewing from Dan Meade down to the new kid in training.


There are newer employer reviews for Verizon Wireless
There are newer employer reviews for Verizon Wireless

See Most Recent

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