Verizon Wireless - Customer care | Glassdoor
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There are newer employer reviews for Verizon Wireless

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"Customer care"

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Current Employee - Customer Care in Columbia, SC
Current Employee - Customer Care in Columbia, SC

I have been working at Verizon Wireless full-time (More than 10 years)

Pros

Great pay and Great benefits

Cons

Verizon wireless Leadership hard to deal

Advice to Management

Think about your unhappy employees

Other Employee Reviews for Verizon Wireless

  1. Helpful (1)

    "Great Company but employees may not want to seek career advancement because pay often decreases"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Solutions Specialist in Bronx, NY
    Former Employee - Solutions Specialist in Bronx, NY
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at Verizon Wireless full-time (More than 5 years)

    Pros

    flexibility, great money potential as a sales rep

    Cons

    as you advance may deminishes as your realistic earning potential demishes while your base increases

    Advice to Management

    top reps foster company profit increases. If you payed middle management, ie. store and assitant store managers better you would recruit fresh new leaders to impact the businees on a much bigger scale


  2. "Worst job ever"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Rochester, NY
    Former Employee - Customer Service Representative in Rochester, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Verizon Wireless full-time (Less than a year)

    Pros

    Excellent and extensive paid training - that's really the only positive. You get paid (albeit, not much) to sit in a classroom for 7 weeks. If you get hired by them I would use that time to make money while you look for another job. Being a CSR for them will suck the life out of you. Oh, you do get a great employee discount on VZW phone plan

    Cons

    Pay sucks, schedules suck, as a CSR you are FORCED to sell things, customers are rude, never a break between calls, horrible morale

    Advice to Management

    Don't push numbers so much...be more supportive and provide more coaching rather than criticism

There are newer employer reviews for Verizon Wireless
There are newer employer reviews for Verizon Wireless

See Most Recent

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