Verizon Wireless - You'll stay busy and deal with a variety of personalities and moods & make a good amount of money if you're good at it! | Glassdoor
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There are newer employer reviews for Verizon Wireless

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Helpful (2)

"You'll stay busy and deal with a variety of personalities and moods & make a good amount of money if you're good at it!"

Star Star Star Star Star
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Retail Sales Representative in Rapid City, SD
Former Employee - Retail Sales Representative in Rapid City, SD
Recommends
Approves of CEO

Pros

Compensation is excellent - commission structure is complex and challenging, but if you focus on where you make the most money (which coincides with making the company money) you can make between 50,000-80,000 a year since it's not capped.
Benefits are fantastic - incredibly inexpensive health insurance for individuals and families, and when I was there they matched up to 6% of every paycheck for 401k, which adds up fast; paid vacation and sick days -- and there is no probationary period
The majority of the managers I had were excellent - they let you be accountable for your own success and generally don't nag when you're not meeting your quotas

Cons

Hours are swing shifts, between 6-3, 7-4, 8-5, 9-6, 10-7, 11-8, 12-9... it can be frustrating to attempt having a life outside of work because of the variety of shifts you have each week.
Coworkers tend to get frustrated when they are not meeting numbers and oftentimes end up blaming another rep's success on 'cherry-picking' customers or making excuses for the quality of customer that comes in the door - you have to be prepared to deal with a lot of moodiness between managers and sales reps and sales reps vs. sales reps.

Advice to Management

Strive to be educated enough in the company that you can honestly say you know the answer, but encourage the employee to find the answer on their own. I had a few fantastic managers that developed me with this and I went from Customer Service to Sales to Assistant manager in three years.

Other Employee Reviews for Verizon Wireless

  1. Helpful (2)

    "Good and bad"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Elgin, IL
    Former Employee - Customer Service Representative in Elgin, IL
    No opinion of CEO

    Pros

    Good pay and great benefits

    Cons

    Lots of stress. Always get docked for something

    Advice to Management

    More concrete ways of scoring calls would be nice


  2. Helpful (1)

    "You are tied to the phone"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Houston, TX
    Current Employee - Customer Service Representative in Houston, TX
    Doesn't Recommend
    Disapproves of CEO

    Pros

    benefits are good
    resources
    training is provided

    Cons

    push you to sell phones
    tied to the phone.
    very pressure filled work place

    Advice to Management

    too much pressure
    reform your billing practices


There are newer employer reviews for Verizon Wireless
There are newer employer reviews for Verizon Wireless

See Most Recent

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