Vertafore - Great place to work, has room for improvement | Glassdoor
There are newer employer reviews for Vertafore
There are newer employer reviews for Vertafore

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Helpful (1)

"Great place to work, has room for improvement"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Customer Support Representative in Bothell, WA
Current Employee - Customer Support Representative in Bothell, WA
Recommends
Positive Outlook
Disapproves of CEO

I have been working at Vertafore full-time (More than 5 years)

Pros

Vertafore offers a great working environment and a competitive job. Team atmosphere and points to spend for goodies, when going above and beyond your job requirements.

Cons

The call center atmosphere is horrible. And the operations team knows absolutely nothing about what our customers need or expect. They took a call enter model out of the box and expect to conform our customers expectations to that and it doesn't work well at all. Which in turn makes customers upset and that gets passed along to reps.

Advice to Management

Listen to reps when they tell you something and please grow a backbone already!

Other Employee Reviews for Vertafore

  1. "Great for not wanting a commute"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Professional Services in Conyers, GA
    Current Employee - Professional Services in Conyers, GA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Vertafore full-time (More than 5 years)

    Pros

    Short commute on east side of ATL
    Somewhat flexible hours

    Cons

    Employees are told about soaring sales figures for the year while we see our coworkers let go and yearly raises of less than 2% and pathetic bonuses
    Managers who fight the good fight are the first to be let go
    Employees are now fleeing to better offers - because there are better offers out there!

    Advice to Management

    Stand up for your people for a change!


  2. Helpful (3)

    "Disfunctional"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Not Management in Bothell, WA
    Former Employee - Not Management in Bothell, WA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Vertafore full-time (More than a year)

    Pros

    Nice building. Pay and Bennies are ok.

    Cons

    CEO changes Exec Mgmt like underwear. CEO is not respected by employees, nor should he be. Investment company that owns this place should oust him. This guy is horrible.
    Culture is absolutely nonexistent. I mean REALLY. No pulse.

    Advice to Management

    Always have an updated resume. Keep at your desk with your head down and don't talk to anyone. This adds to job security. I am not kidding.

There are newer employer reviews for Vertafore
There are newer employer reviews for Vertafore

See Most Recent

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