Vertical Screen - Dishonesty is their company policy | Glassdoor
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There are newer employer reviews for Vertical Screen

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Helpful (1)

"Dishonesty is their company policy"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Anonymous Employee in Warminster, PA
Former Employee - Anonymous Employee in Warminster, PA
Doesn't Recommend
Neutral Outlook
Disapproves of CEO

I worked at Vertical Screen full-time (Less than a year)

Pros

Health benefits, nice building, and for me personally it was a short commute.

Cons

Never have I been as outright LIED to as at Vertical Screen. They will not keep their promises nor even attempt to remember anything. All the blame falls on the employees when management is disorganized.

Also, they try to micromanage everyone but are far too disorganized to do so! This creates a passive aggressive atmosphere which lead to my leaving. I cannot stand when people will not come out and tell you what they want, but expect to play these games when you work here. No one will outright ask you to do anything, so you think everything is fine, but they will talk about you behind your back. There are also things called error alerts which are somewhat embarrassing and stand only to shame you into 'working harder'. I think any issues you have with your work should remain between you and your supervisor, not the whole department! Also, the amount of mandatory overtime they want you to work is insane. Some people worked close to 60 hours a week.

For the grief I got, the petty paycheck was not worth it.

Advice to Management

Be honest. It might seem hard now, but honesty is always the best policy.

Other Employee Reviews for Vertical Screen

  1. Helpful (3)

    "Don't board this sinking ship"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - PR Researcher in Warminster, PA
    Former Employee - PR Researcher in Warminster, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Vertical Screen full-time (More than 3 years)

    Pros

    Benefits, and for me location - short commute.

    Cons

    Where to begin...the overall atmosphere is contentious, upper management sets the tone. There is no loyalty to dedicated, long-term employees, no opportunity for advancement. The COO is a micromanager who undermines management and creates a restrictive, unproductive work environment. They do not understand the importance of balancing work with family life, as demands on time are increased without compensation. I believe this company is going down as they continue to hire people at lower wages, who do stay long with the company. Every department is understaffed, and the increased turnover results in lack of training. This does not slow sales, increasing pressure on current staff, again without suitable compensation.

    Advice to Management

    Acquire training in how to manage people, start at the top of your organization. Consider hiring a HR Recruitment professional to reorganize hiring practices and bring some morale to the employees that do stay.


  2. Helpful (3)

    "Disorganized & Chaotic - not a career company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Human Resources Researcher in Marlton, NJ
    Former Employee - Human Resources Researcher in Marlton, NJ
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Vertical Screen full-time (More than 3 years)

    Pros

    Free health, dental, and eye care, paid lunch, and an abundance of overtime. The dress code is relaxed: jeans, hoodies, sneakers, etc.

    The job is essentially easy but there are more cons than pros.

    Cons

    No organization or structure. Training is abysmal - you have to learn the ins and outs on your own and the communication between management and employees is solely through email. Talking and socializing amongst co-workers is very discouraged; if you have any questions, you're supposed to email the supervisors and move on to something else until they answer you (which could be hours from the time you asked the question). Training is heavily reliant on the company's poorly written work instructions on their intranet - you will be expected to complete training packets using those awful work instructions... Copying something verbatim is not training.

    The volume of work assigned to you is overwhelming; you're expected to handle 100+ calls a day and if you manage to finish your call list before the end of your shift, you will inevitably be given more work to handle. There are not enough employees to handle the volume of work and
    you will be asked to stay late and make more calls.

    If you happen to be good at this job, you will be asked to train in other aspects - without compensation. In addition to handling your own call list, you can also be doing anything from call center to research evaluation. If you happen to make a mistake, you will be issued "errors" which comes in the format of an email and is sent to all the supervisors, department managers, and whoever else made a mistake. You will be expected to fix your mistake but no one will show you where you went wrong and how to correct it. Again, that is something you have to figure out on your own.

    There are minimal opportunities for advancement, this is not a career company. Every 'promotion' is lateral unless you move to a different department. If you are promoted to another department, you will not receive a raise until after 3 months in that position. The most you will receive for a raise is 4% and there is no negotiating.

    In order to have a day off, it needs to be requested months in advance and even then your request will most likely be denied because there aren't enough workers to cover the work you will miss.

    Advice to Management

    Communicate with your employees and offer incentives. The only bonus structure is an attendance bonus; there should also be some sort of bonus for those employees who consistently exceed your numbers. It's important for your employees to feel like their hard work is being noticed and is appreciated. The turnover rate is alarmingly high and it's evident that employee retention is not a priority. Also, the raises are insulting and the factors that determine the raise are irrelevant and do not reflect the type of worker the employee is.

There are newer employer reviews for Vertical Screen
There are newer employer reviews for Vertical Screen

See Most Recent

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