Viator - Great Company | Glassdoor
  1. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service and Sales Representative in Las Vegas, NV
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Viator full-time for less than a year

    Pros

    - Great environment - Great managers - Offer free snacks and beverages - Often do giveaways or bring in Las Vegas personalities/shows

    Cons

    Don't have any cons

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    Viator2019-11-26

    Viator Response

    November 27, 2019Talent Acquisition Specialist

    Thank you for sharing your feedback. We’re glad that you enjoyed your experience as part of the Viator team.

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  1. "Best Company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales in Las Vegas, NV
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Viator full-time for more than 3 years

    Pros

    Great Benefits, and Management Team is always willing to help you improve. Willing to work with you when you have a crises

    Cons

    More food places around the office to take part in

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    Viator2019-08-20

    Viator Response

    October 8, 2019Talent Acquisition Specialist

    Thank you for sharing your feedback. We’re glad that you enjoy your experience as part of the TripAdvisor team. Our goal is to create an environment where everyone feels welcome to share their opinions, challenged by their work and ask questions to further their learning. We appreciate hearing that we’re succeeding on that mission.

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  2. Helpful (2)

    "It's a decent company, but some things are really hard to chew, especially if you have options."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Design, Research, Copy 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Viator full-time

    Pros

    #1 Management depends on the team, but I was lucky with amazing direct management, very open and honest, we worked shoulder to shoulder on things, and it was what kept me in the job for a few years. #2 Good standard benefits: Healthcare, 401K matching, %for travel, decent annual bonus. #3 Amazing work-life balance: good PTO, recently introduced Christmas vacation was a HUGE plus for me, wfh is allowed if you have a solid reason #4 Resources: generally, in Product, we have a ton of tools and resources to play with, can't complain. #5 You typically don't get underpaid. I did a poor job negotiating the initial base, but when they bumped me, the increase was more than fair and it brought me on par with the market level in the Bay.

    Cons

    #1 There are very few career opportunities for design/research/copy to be totally fair. You can only get to Sr. and then Lead is a bit tricky because there's not enough headcount to lead anyone. Which takes me to point #2: #2 Moving into a different team is HARD and frown upon. This is the 2nd MAJOR factor why I decided to leave. HR does not support you, they're just going to ignore you, the exec team doesn't encourage you, and you're left without prospects of learning and growing because the team is too small, and the vision for the product is getting dangerously narrow: "Small wins. Make money". No training in the world will make up for that - I went to every training that I was allowed to. Eventually, if you care about your career, you have to leave the company, I would say in 2-3 years tops, you hit your max potential. #3 You know, people complain about the exec team a lot, and broadly, I don't disagree that there are some serious issues at the leadership level. But the problem I had was the people I worked with day-to-day in the office. Everyone is really cold and keeping to themselves. There are a few very tight-knit teams and those work like a clique. And that works well for them, kudos, they deliver, it's great. It's a bit heart-aching, I mean I had a team like that working next to me in the office, and they would go about with personal conversations, and little games and jokes around my desk totally ignoring me, it was a tad awkward. But most people in the office are really solitary. The office is quiet and cold, and I was not able to connect with people. For a long time, I blamed myself, so I started reading books and listened to podcasts on how to build up relationships at work. But I never had this problem in the past, and every time I traveled to the HQ in Needham, the vibe was different. There, had fun working with people, and I was laughing and chatting during lunch, and I would meet new people in the kitchen, where serendipitous chit chats would happen, you know. It was fun! So I don't know. It's always two sides to a story, and please take this review with a grain of salt. But eventually, the 80's cubicle farm vibe worn me out, I stopped being excited about my work, which never happened before, I started wfh more often, and eventually it is the 1st MAJOR reason why I left.

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    Viator2020-03-12

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