Jan 31, 2023 - Customer Care Specialistin Harlingen, TX
Recommend
CEO Approval
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Pros
Decent hours and they're very lenient with how you operate "your online store". Everything is simple to learn but a bit of a curve when you have to do everything off script until you learn your own way of selling and servicing.
Cons
The customers. Every customer thinks it's their god given right for free shipping on their order because they decided to call you on the phone instead of placing their order normally. Lot's of coupon abuse and if they don't get their way they cry for a manager until you have to bend knee to service them. Asking for a supervisor takes a while since everyone wants them and even they don't want to speak to customers most of the time and try to feed you the information they find. This is probably only going to affect men who try to work here like myself, but, you get hung up on a lot and even talked down to a bit when trying to help a customer make a recommendation or sale. I understand not everyone shopping at VS is thinking a man is going to answer the phone but I can do the same thing anyone else can.
Victoria's Secret
Victoria's Secret
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Employee Review
Great job!
Nov 6, 2022 - Operations and Staffing CoordinatorPros
Gave me a lot of valuable skills
Cons
No benefits for this role
Other Employee Reviews
Great working environment and discounts
Feb 2, 2023 - Sales Associate in New York, NYPros
Lots of discounts and great people to work with
Cons
The hours can be long and the customers can be difficult
It's okay if you can keep calm.
Jan 31, 2023 - Customer Care Specialist in Harlingen, TXPros
Decent hours and they're very lenient with how you operate "your online store". Everything is simple to learn but a bit of a curve when you have to do everything off script until you learn your own way of selling and servicing.
Cons
The customers. Every customer thinks it's their god given right for free shipping on their order because they decided to call you on the phone instead of placing their order normally. Lot's of coupon abuse and if they don't get their way they cry for a manager until you have to bend knee to service them. Asking for a supervisor takes a while since everyone wants them and even they don't want to speak to customers most of the time and try to feed you the information they find. This is probably only going to affect men who try to work here like myself, but, you get hung up on a lot and even talked down to a bit when trying to help a customer make a recommendation or sale. I understand not everyone shopping at VS is thinking a man is going to answer the phone but I can do the same thing anyone else can.
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