Visa Inc. - Challenging but not motivated | Glassdoor
There are newer employer reviews for Visa Inc.
There are newer employer reviews for Visa Inc.

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Helpful (3)

"Challenging but not motivated"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Business Leader in Foster City, CA
Current Employee - Business Leader in Foster City, CA
Recommends
Positive Outlook
No opinion of CEO

I have been working at Visa Inc. full-time (More than 5 years)

Pros

Visa plays an interesting role in the payment industry. Globally! Visa offers technology services that are unique and worldwide and employs people from around the world.

Cons

Visa has layers of management that rewards talkers and presenters and not necessarily doers. Sometimes senior management is clueless as to what is really going on below the surface and thus throws money away on half baked ideas and projects.

Other Employee Reviews for Visa Inc.

  1. Helpful (1)

    "Management at Visa"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Foster City, CA
    Former Employee - Anonymous Employee in Foster City, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Visa Inc. full-time (More than a year)

    Pros

    Immediate manager was outstanding to work for, created an inclusive, thriving, professional atmosphere that recognized and rewarded people. Fun place to work, great people.

    Cons

    Senior management is cleaning house. The competitive headwinds are driving tough decisions, making clear that it's all about the numbers.

    Advice to Management

    Charlie, keep writing your blog.


  2. Helpful (4)

    "Poorly Paid Slavery"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - NACCS Customer Service Agent in Miami, FL
    Current Employee - NACCS Customer Service Agent in Miami, FL
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Visa Inc. full-time (More than a year)

    Pros

    Great people, nice gym if you're not contracted, free pizza on holidays. Benefits such as dental, 401K and tuition reimbursement if you're not contracted are available to you.

    Cons

    You work all holidays and can include Thanksgiving, Christmas, & New Years. You every move is monitored and timed. You cannot go to the bathroom and grab a glass of water if it exceeds 5 minutes of "personal aux" time. You only have a half hour of lunch. Calls are back to back almost every day and the production team abuses agents that are skilled. Contractors have no job stability and the turnover rate at visa is high. Your employment has the life cycle of a fruitfly unless your manager really likes you. There's also a system known as "occurrences" it's Visa's version of demerits. If you're even 1 minute late you get one of these despite the circumstances. You also get one of these if you are ill even if you have medical documentation. A few of these jeopardize your chances of staying on as an employee and worse as a contractor. A grace period of 5 minutes is allotted for an application that can take 15 minutes to open. This also results in an occurrence. This job is modern slavery.

    Advice to Management

    Stop abusing agents in the call center (especially Microskills), hire more people, make personal longer, increase the lunch time (we're already not paid for it), remove occurrences when valid medical documentation is present.

There are newer employer reviews for Visa Inc.
There are newer employer reviews for Visa Inc.

See Most Recent

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