VoiceLog - Verifier | Glassdoor
  1. Helpful (1)

    "Verifier"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Contractor - Anonymous Contractor 
    Doesn't Recommend
    Negative Outlook

    I have been working at VoiceLog

    Pros

    Work from comfort of Home office.

    Cons

    Many Cold calls & extremely long verifications that annoy & anger the customer so you get a lot of people asking "Oh my god" really? When is this going to be done? There is a few clients in particular that make the customer literally sit & write down a Bunch of different Addresses, Phone #s, website addresses, etc...Angering the customer to the point of just wanting to hang up on you. Honestly, due to all the writing of company address, phone #s, & websites they are stopping some of their sales from getting verified & therefore actually losing money from lost sales because of it. This day in age a customer should not have to hand write all this info...they would save a lot of time & serious hassle to the customer & verifying agent if they would offer at end of verification whether customer wants to Hand Write 15 minutes of stuff or would rather opt to have it sent to them by Text, Email, or Regular Mail the Company Names, Adresses, Phone #s, & Websites. Its insane the amount of info you have to make customer hand write...causing both frustration & anger to the customer & the agent. Completley ridicoulous. They Email/Mail Terms/Conditions/Disclosure statement so why not include all the contact info with it??? The management is also literally on you at all times. They micro manage each person. If you need to go to bathroom you must ask manager on duty to go or get marked down for going on unauthorized break. If you are 3 minutes late logging on for shift, your marked down. Its insanity. If you dont stick to "Script" when customer asks something because the wording on script doesnt make sense to answer customer question with...too bad you will receive an email telling you to "Please Advise" why you didnt follow words off script to a customer question. There is a QA listening to EVERY single call taken each day either listening in on live calls or they will go back listen to recorded calls. Also particular client has sales agents who call in give info of customer they interacted with briefly & who did not agree to the sale...They call spend 10 minutes gathering all the customer info to then call customer & be told No, I didnt agree to change my provider. The sales agent knew that but was just hoping they would confirm to sale..wasted agent time needlessly.

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    VoiceLog2018-09-08

Other Employee Reviews

  1. "Third Party Verification"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Compensation and Benefits
    Current Contractor - Anonymous Contractor 
    Recommends

    I have been working at VoiceLog for less than a year

    Pros

    Training is sufficient. Although unpaid, if you are serious about the job it isn't a problem. Right now there are a lot of extra hours and a good choice of hours ranging from morning to no later than 8pm CST. Many outlets for communication and immediate response to questions or concerns. No issues or concerns with paycheck or worked hours. During the firs month they chose your schedule, afterwards you chose your schedule and you can pick extra hours if they are available. Right now there has been a lot of available hours.

    Cons

    None that I can think of right now.

    VoiceLog2018-06-10
  2. "Its a Gig"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Contractor - Independent Contractor 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at VoiceLog

    Pros

    You are able to make your own hours. Doesn't take much to complete the job. Not alot of systems to learn. Good communication

    Cons

    The pay and the lack of hours.

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    VoiceLog2020-01-20

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