Von Maur - Not the place for me | Glassdoor
  1. Helpful (4)

    "Not the place for me"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Department Manager 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Von Maur full-time for more than a year

    Pros

    Considering all of the cons of retail, I would consider Von Maur a quality retailer to work for in terms of payment opportunities, advancement opportunities, vacation and benefits. Sales associates typically are paid at least $11/hr starting rate with an opportunity for partial or full raises during the year. Department managers, on the other hand, are not all paid the same amount of money for work load purposes... (which is understandable) however, I believe their base pay should start at a much higher rate (consider starting at least $15/hr). Commission is a plus if your department is actually selling non-sale items (which seems so rare these days) and the return rate is incredibly high for most departments. You do get time and half on Sunday, though, which proved to be helpful. I was promoted to a Department Manager a couple months after I was hired, and although I was flattered it did seem incredibly fast to be promoted to a management position. I was confident in my management skills from past experience, however two months is hardly enough time to learn the company enough to manage what is actually happening. If you're willing to relocate to another state, advancement opportunities are always available. Vacation pay is quite possibly the best perk at Von Maur. If you play TESS right, you can essentially take three weeks off at one time (although I'm sure management would frown upon that). Benefits are offered when you're hired and 401k is offered after one year of employment. The 401k plan is pretty great considering Von Maur will match half of at least 4% of your contributions each paycheck.

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    Cons

    Unfortunately, there there were so many cons about working for this company I don't know where to start. Commission is really not very helpful in paychecks as mentioned earlier, especially with return rates being so HIGH all of the time. I think there is a huge gap between all levels of employees -- from associates to DMs, DMs to Floor Managers and Floor Managers to the Store Manager. The work environment was... incredibly toxic with the excessive micromanaging, negative attitudes, gossip and lack of recognition in the company. Working for Von Maur was an emotionally draining experience, which is why I believe there are so many call-outs (which leads to poor floor coverage and crabby people -- an endless cycle). The training programs for Department Managers are completely ineffective considering training sessions are spread out through 13 weeks with no direction. I found myself lost in situations on the floor because I was not yet scheduled to learn about them ... there should be a week TOPS of training workshops for DMs so they have a clear idea of what their role from the moment they are on the floor. There should also be in-depth training on the merchandise/brands, merchandising/visual, etc. I was thrown into my DM position with a packet to read and a 'good luck' mentality from my Floor Manager. Quite possibly the most frustrating experiences at Von Maur have been when I was ill. I was never being 'watched' or on 'probation' for absenteeism, however when I called out I was questioned as to what was wrong with me, when I would feel better, and asked repeatedly "are you sure you can't come in?" . This is incredibly frustrating and a huge violation of company ethics.

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    Advice to Management

    Get a new scheduling system (and allow DMs to manage their dept schedules!), and change schedules for employees who get scheduled for more than 6 days in a row. I worked 8-9 days in a row on a consistent basis; get rid of the nylon trend -- so unnecessary and uncomfortable. Opening boxes and stocking your floor isn't fun in a skirt and nylons. Stop micromanaging and give your DMs all the power in the world. THEY are... the ones on the floor with your customers and managing YOUR associates. Consider a new Follow-Up Book program. The retail customer is not as dedicated as you think and most of the associates just BS any requirements that are supposed to be met for the Follow Up books. Cosmetics/Frag, shoes, Handbangs and Mens Furnishings/Clothing should be the only departments that need a follow-up book. Utilize REAL technology to reach out to people and consider revamping advertising and promotional techniques... welcome to 2014. Finally, listen to your employees. Empower them and say HI every once and awhile. Learn how to be a manager and a mentor -- building bonds with your employees will keep them in your company. The turnover rate is not high because 'it's retail'. It's high because of the way the organization is run. Use the exit interviews to your benefit, conduct employee satisfaction surveys on the regular and let the front line know they are the essence of your company. When I was saying my goodbyes to everyone on my last day, they all said they were jealous and that I was 'lucky to get out'. If that doesn't say it all...

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    Von Maur2014-08-30
  1. "Unlike other companies, in a good way"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     in Columbus, OH
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Von Maur

    Pros

    Best hours, job appreciation, great coworkers

    Cons

    No complaints, grass isn’t greener

    Von Maur2019-10-08
  2. "Retail"

    StarStarStarStarStar
    Former Employee - Sales Associate 

    I worked at Von Maur part-time

    Pros

    - Time and a half on Sundays - Repeat customers and family atmosphere - Commision

    Cons

    - Hard to get weekends off

    Von Maur2019-10-16

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