Vonage - Sinking slowly | Glassdoor
There are newer employer reviews for Vonage
There are newer employer reviews for Vonage

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Helpful (2)

"Sinking slowly"

StarStarStarStarStar
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Technical Support Representative in Holmdel, NJ
Current Employee - Technical Support Representative in Holmdel, NJ
Doesn't Recommend
Disapproves of CEO

Pros

The only thing Vonage has going for them that other tech support jobs do not is the $100/month they give everyone to spend on food in their cafeteria.

Cons

Senior management has *NO IDEA* what goes on with the "regular" employees or the company in general. There is very little communication between the top level and the bottom level, and oftentimes the bottom level is completely left out of company-wide meetings due to "scheduling conflicts".
The attendance policy for the call floor does not leave any room whatsoever for an actual sickness or injury. Employees can call out sick three days in 6 months and get fired the fourth time.
The company has no way of polling or extracting necessary information from their own database of customer calls. If the company needs to find out information about a certain topic, each call center agent is required to fill out additional forms and/or spreadsheets *while on the phone with a customer* that gets consolidated and sent up the ladder.

Advice to Management

Talk to your employees. Spend time on the call floor, or at least actively listen to the calls going on. Come up with a way of monitoring customers' call quality.

Other Employee Reviews for Vonage

  1. Helpful (1)

    "Not highly recommended for job advancement"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Supervisor in Holmdel, NJ
    Current Employee - Supervisor in Holmdel, NJ
    Doesn't Recommend
    No opinion of CEO

    Pros

    You can easily move to different positions LATERALLY, but do not expect to make major advancements upward.

    Cons

    Lack of direction, if you are looking to advance dont expect to climb the ladder here. Also, once you have been setup with a salary, you are stuck with it to the end. They do not do raises based on performances, and bonuses are scaled low. Vonage also does not have much in terms of self developing yourself, poor onsite training.

    Advice to Management

    Take a look at what you have on hand. Employees who year in and out receive great reviews are not properly rewarded. Those who are there for the company, not the money - dont receive the recognition they should receive.


  2. "Run and don't look back ..."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Holmdel, NJ
    Former Employee - Anonymous Employee in Holmdel, NJ
    Doesn't Recommend
    Disapproves of CEO

    Pros

    I did get a paycheck and was able to eat and keep a roof over my head at the same time. I was very glad to have a job in these economic times.

    Cons

    Vonage is just a very bad environment to work within, PERIOD. The company breeds negativity and complacency. There is no professional track for growth. Management doesn't know up from down. Agents are the backbone of the business, but they ALWAYS get the short end of the stick. Not a good place to work, even on a part-time basis.

    Advice to Management

    The people hired with authority to make change, should also have a double dose of integrity.

There are newer employer reviews for Vonage
There are newer employer reviews for Vonage

See Most Recent

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