Vonage - Ok, as call centers go | Glassdoor

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There are newer employer reviews for Vonage
There are newer employer reviews for Vonage

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Helpful (1)

"Ok, as call centers go"

StarStarStarStarStar
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Account Manager in Holmdel, NJ
Former Employee - Account Manager in Holmdel, NJ
Disapproves of CEO

Pros

- Performance incentives
- Still a relatively small business, so upper management is accessible, including CEO
- millions invested in training
- on-campus gym, Starbucks, & Gourmet dining area.
- commuter shuttle to and from train station.
- great opportunity to travel
- decent pay

Cons

- great work as an account manager can easily overlooked
- supervisors tend to side up with those that they go to the bar with, as opposed to the performance driven AC's
- not nearly enough employees are Vonage customers, and it shows it sales numbers. They too don't believe in the product.
- technology company that hasn't added anything substantially new to customers in the last 4 years-has become very stale.

Advice to Management

- All supervisors should be coached intensely on building relationships.
- don't just assume that because one quietly exceeds his goals that he or she is not happy
-

Other Employee Reviews for Vonage

  1. "Think twice about working here."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Developer II in Holmdel, NJ
    Current Employee - Software Developer II in Holmdel, NJ
    Doesn't Recommend
    No opinion of CEO

    Pros

    The salary has been steady, and they give decent bonuses.

    Cons

    No appreciation for work done.
    No communication or input on software development deadlines.
    Very little advancement based on technical skill.
    If you're the kind of person who sends emails to show you're working instead of cutting code, this is the place for you.

    Advice to Management

    The leadership at the director and technical manager level needs a serious overhaul.


  2. Helpful (2)

    "Sinking slowly"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support Representative in Holmdel, NJ
    Current Employee - Technical Support Representative in Holmdel, NJ
    Doesn't Recommend
    Disapproves of CEO

    Pros

    The only thing Vonage has going for them that other tech support jobs do not is the $100/month they give everyone to spend on food in their cafeteria.

    Cons

    Senior management has *NO IDEA* what goes on with the "regular" employees or the company in general. There is very little communication between the top level and the bottom level, and oftentimes the bottom level is completely left out of company-wide meetings due to "scheduling conflicts".
    The attendance policy for the call floor does not leave any room whatsoever for an actual sickness or injury. Employees can call out sick three days in 6 months and get fired the fourth time.
    The company has no way of polling or extracting necessary information from their own database of customer calls. If the company needs to find out information about a certain topic, each call center agent is required to fill out additional forms and/or spreadsheets *while on the phone with a customer* that gets consolidated and sent up the ladder.

    Advice to Management

    Talk to your employees. Spend time on the call floor, or at least actively listen to the calls going on. Come up with a way of monitoring customers' call quality.

There are newer employer reviews for Vonage
There are newer employer reviews for Vonage

See Most Recent

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