Vonage - Not great | Glassdoor
There are newer employer reviews for Vonage
There are newer employer reviews for Vonage

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"Not great"

StarStarStarStarStar
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Vice President in Holmdel, NJ
Former Employee - Vice President in Holmdel, NJ
Doesn't Recommend
No opinion of CEO

Pros

Still small enough to see how the parts of a company work (or do not work well) to provide a service to customers

Cons

More bureacracy and politics than normal for a company of its size. Not really a tech company. It's phone service. And lots of customer service issues to grind through like any other telephone company.

Advice to Management

More bureacracy and politics than normal for a company of its size. Not really a tech company. It's phone service. And lots of customer service issues to grind through like any other telephone company.

Other Employee Reviews for Vonage

  1. "Technical Support Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support in Holmdel, NJ
    Current Employee - Technical Support in Holmdel, NJ
    Approves of CEO

    Pros

    Not bad pay
    3 month paid training
    Fun coworkers
    $100 lunch allowance
    Average benefits after just starting out
    Some chance to move around in the company
    Supervisors are usually very normal and approachable

    Cons

    Chance to move around in company seems random at best
    Some days dealing with the dumbest/cheapest/rudest customers known to mankind

    Advice to Management

    Offer more reasons for not getting or what we need to do to change job position to advance and make it appear to be a lot less random.


  2. Helpful (1)

    "Ok, as call centers go"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in Holmdel, NJ
    Former Employee - Account Manager in Holmdel, NJ
    Disapproves of CEO

    Pros

    - Performance incentives
    - Still a relatively small business, so upper management is accessible, including CEO
    - millions invested in training
    - on-campus gym, Starbucks, & Gourmet dining area.
    - commuter shuttle to and from train station.
    - great opportunity to travel
    - decent pay

    Cons

    - great work as an account manager can easily overlooked
    - supervisors tend to side up with those that they go to the bar with, as opposed to the performance driven AC's
    - not nearly enough employees are Vonage customers, and it shows it sales numbers. They too don't believe in the product.
    - technology company that hasn't added anything substantially new to customers in the last 4 years-has become very stale.

    Advice to Management

    - All supervisors should be coached intensely on building relationships.
    - don't just assume that because one quietly exceeds his goals that he or she is not happy
    -

There are newer employer reviews for Vonage
There are newer employer reviews for Vonage

See Most Recent

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