W.W. Grainger - W.W,. Grainger is a great company to work for while you are there... | Glassdoor
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"W.W,. Grainger is a great company to work for while you are there..."

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  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Territory Sales Representative in Chicago, IL
Former Employee - Territory Sales Representative in Chicago, IL
Recommends
Positive Outlook
No opinion of CEO

I worked at W.W. Grainger full-time (More than 3 years)

Pros

Good compensation, good benefits, and well known and recognized company.

Cons

During my time there, there was an extremely high attrition rate of the District Sales Managers, along with the territory sales reps. This doesn't allow for development of synergies between representatives and management nor representatives and clients for medium to long term.

Advice to Management

Yes, it it understood that people with continue to buy from Grainger as it has a strong brand recognition, however, imagine the % of growth potential to be realized in a med to long term relationship with one representative with an account. Multiply that per account and the numbers are quite astonishing.

Most of the objections or non positive perception from the client initally were ,"What, another Grainger representative? Wow, seems like you guys have a new rep every few months."

That said, Grainger is still a leader and has increased its stock price share from $80's to over $100 per, so, as stated in the beginning, does (attrition) it really matter as long as profits are growing and shareholders are happy:? Probably not.

Other Employee Reviews for W.W. Grainger

  1. "good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Lake Forest, IL
    Former Employee - Anonymous Employee in Lake Forest, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at W.W. Grainger full-time (More than 10 years)

    Pros

    mgmt team is good.
    great benefits...almost too good.
    headquaeter office is beautiful and includes cafe, conv. store, dry cleaners fitness center

    Cons

    mgmt team is all fighting for the top CEO spot. they don't always work well together. sometimes it takes a long time to make decisions.


  2. Helpful (1)

    "Customer service at the national contact center"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales and Cust Relations Representative
    Current Employee - Sales and Cust Relations Representative
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at W.W. Grainger full-time (More than 3 years)

    Pros

    Flexible scheduling. Can actually choose your schedule, as long as there are 80 hours in the 2 week period.

    Pay is competitive for the area. If you factor in the profit sharing trust and benefits its much higher. Don't expect it to go up much though.

    Relatively low pressure for a call center environment.

    Cons

    Zero upward mobility. If you are on the front lines looking to move into a management role, you need to be tapped into the "Old Girls Network", The only real mentoring opportunities are through "business resource groups" and of those the only ones with any actual activity are the Women's and Latino. White males need not apply.

    Management spends all their time on "projects" and very little on working with their staff. You can be absolutely incredible at your job, and nobody really will know. Be prepared for very low annual raises based of goals which have no real relevance to your day to day job. Even if you max out your review scores, % raises work out to less than half of the increase in the cost of living year to year.

    Advice to Management

    Take a hard look at your internal hiring practices. Instead of touting how you are getting "good people on the bench" take a hard look at if you are ever putting them in the game.

There are newer employer reviews for W.W. Grainger
There are newer employer reviews for W.W. Grainger

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