W.W. Grainger - Customer service at the national contact center | Glassdoor
There are newer employer reviews for W.W. Grainger
There are newer employer reviews for W.W. Grainger

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Helpful (1)

"Customer service at the national contact center"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Sales and Cust Relations Representative
Current Employee - Sales and Cust Relations Representative
Doesn't Recommend
Neutral Outlook
Approves of CEO

I have been working at W.W. Grainger full-time (More than 3 years)

Pros

Flexible scheduling. Can actually choose your schedule, as long as there are 80 hours in the 2 week period.

Pay is competitive for the area. If you factor in the profit sharing trust and benefits its much higher. Don't expect it to go up much though.

Relatively low pressure for a call center environment.

Cons

Zero upward mobility. If you are on the front lines looking to move into a management role, you need to be tapped into the "Old Girls Network", The only real mentoring opportunities are through "business resource groups" and of those the only ones with any actual activity are the Women's and Latino. White males need not apply.

Management spends all their time on "projects" and very little on working with their staff. You can be absolutely incredible at your job, and nobody really will know. Be prepared for very low annual raises based of goals which have no real relevance to your day to day job. Even if you max out your review scores, % raises work out to less than half of the increase in the cost of living year to year.

Advice to Management

Take a hard look at your internal hiring practices. Instead of touting how you are getting "good people on the bench" take a hard look at if you are ever putting them in the game.

Other Employee Reviews for W.W. Grainger

  1. "Great place to work, awesome culture."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Culture, Matrix Organization, Great profit sharing program. Everybody is always willing to help even if it doesnt directly affect them.

    Cons

    There are none that I can think of

    Advice to Management

    None


  2. "Great Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate
    Current Employee - Sales Associate
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at W.W. Grainger full-time (More than 3 years)

    Pros

    The ability to move around in the company. Never bored always changing.

    Cons

    You have to wait until March to get pay raises.

There are newer employer reviews for W.W. Grainger
There are newer employer reviews for W.W. Grainger

See Most Recent

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