- 5.0May 11, 2023
Great companySr. Analyst, Data Management and GovernanceCurrent EmployeeDeerfield, IL
Many opportunities for growth and to explore different career options
If you get matched up with a supervisor that you are not compatible with, then hurry and apply elsewhere before getting put on PIP plan1
- 4.0Sep 18, 2023Service Desk Coordinator CCurrent Employee, more than 5 yearsBannockburn, IL
Work from home. Store discounts. Deal with stores and not customers.
Unrealistic expectations based on projected numbers and peer averages. Then you find out your peers have tricks to cheat the numbers. Also said numbers are less time then it takes for some of the automated fixes to run, so how can we meet the time expectation if our fixes fun longer then they want us done and onto the next ticket. There is little to no career progression. They outsorted second level to a company called TCS. So you literally have to leave the company to get to the second level. Then they say you can move from a C agent to a B agent then to an A agent. That was put on a hiring hold so there was no movement untill recently but is the most you can get in advancement. They put on this big production in a meeting that you can become a manager but they don't have openings often and when they did, they hired from another position that wasn't part of Service Desk. Don't get me wrong he is an awesome person but still.