Walmart - Customer Service/Company Performance | Glassdoor
There are newer employer reviews for Walmart
There are newer employer reviews for Walmart

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"Customer Service/Company Performance"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Assistant Store Manager in Los Angeles, CA
Current Employee - Assistant Store Manager in Los Angeles, CA
Recommends
Neutral Outlook
Approves of CEO

I have been working at Walmart full-time (More than 10 years)

Pros

Established Walmart culture from founder Sam Walton. No employees, everyone is considered an associate owner. All are taught to take pride and ownership in your company, store and the position you perform. Run the store and treat the customer as your own.

Cons

Not enough re-investing in founding culture and current associates. Our large company is under extreme pressure to please all share holders with good performance. Unfortunately the biggest cuts come from the biggest expense causing the biggest problem. Cut staff to control expenses-creates poor customer service and sales and profits drop. Bad formula!

Advice to Management

Listen to associates more like Sam did and understand their frustrations to alleviate poor performance. Stop store level labor cuts (expenses/costs) at expense of customers service thus thwarting superior customer service!

Other Employee Reviews for Walmart

  1. "Beware Metro store"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Manager in Milwaukee, WI
    Former Employee - Assistant Manager in Milwaukee, WI
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Walmart full-time (More than 3 years)

    Pros

    Good starting salary
    6% match for 401 (k)

    Cons

    customers
    associates who dont care about their job

    Advice to Management

    Actually try to understand what is going on in the urban stores more, instead of just comparing them to rural locations


  2. Helpful (1)

    "Busy, Hectic, Routine"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Deli Associate in Roanoke, VA
    Former Employee - Deli Associate in Roanoke, VA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Walmart part-time (More than a year)

    Pros

    employee benefits, incentive bonus, great way to meet new people

    Cons

    very hard to get an idea across to the managers, feel like i was just another work mule, not able to switch positions when desired, full time hours but still considered part time in order to avoid benefits, have to wait a year for benefits and 90 days for employee 10% discount

    Advice to Management

    listen, pay attention to, and acknowledge hard workers and those who lack work ability and positive attitude

There are newer employer reviews for Walmart
There are newer employer reviews for Walmart

See Most Recent

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