Walmart - The customer is always right service with mediocre pay | Glassdoor
There are newer employer reviews for Walmart
There are newer employer reviews for Walmart

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Helpful (8)

"The customer is always right service with mediocre pay"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Customer Service Manager in Orlando, FL
Current Employee - Customer Service Manager in Orlando, FL
Doesn't Recommend
Neutral Outlook
No opinion of CEO

I have been working at Walmart full-time (More than a year)

Pros

Retail and customer service experience, if you work full time there are benefits and decent vacation time after a year, there are quarterly bonuses depending on how well the store does. My particular store has a really fantastic group of associates to work with

Cons

Dealing with customers that come into the store with the attitude that they are better than Walmart. Dealing with management that can treat you like dirt under their feet. The pay for what you deal with is embarrassing. You have to be fairly buddy-buddy with management to move up

Advice to Management

Don't make your associates feel like they're ruining your day for asking you to do YOUR job. This is becoming the nail in the coffin for me with this job. Also, get on the same page with your other managers. It's frustrating when you've been told to tell customers one thing, then when they get mad, management decides to go against established policy to make the customer happy. These nasty and irate customers are almost never regulars, and we have no reason to bend the rules for people who are probably just manipulating to get a freebie.

Other Employee Reviews for Walmart

  1. "Great part time job for high school"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Madison, IN
    Former Employee - Sales Associate in Madison, IN
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Walmart part-time (More than 3 years)

    Pros

    - I learned a lot about professionalism and customer service.
    - It paid well compared to my friends.
    - I learned about time management.

    Cons

    - They were not overly flexible with my schedule.
    - There were a good amount of management that were rather ignorant and unintelligent, therefore had no benefit to teaching.

    Advice to Management

    Make a college degree mandatory to be a member of management.


  2. "Dynamic, Fast paced company. Genuine care and concern for employees. Long hours for management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Shift Manager
    Current Employee - Shift Manager
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Walmart full-time (More than 5 years)

    Pros

    Challenging job that keeps you on your toes, they show genuine care and concern for their associates and do great things in the community.

    Cons

    Hours are long for management and expectations are always very high despite low amount of budgeted hours for hourly associates. Schedule is less than ideal, but it is retail.....you work when everyone else does not.

There are newer employer reviews for Walmart
There are newer employer reviews for Walmart

See Most Recent

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