Walmart - Customer Service Supervisor | Glassdoor
There are newer employer reviews for Walmart
There are newer employer reviews for Walmart

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"Customer Service Supervisor"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Customer Service Supervisor
Former Employee - Customer Service Supervisor
Doesn't Recommend
Neutral Outlook
No opinion of CEO

I worked at Walmart full-time (More than 5 years)

Pros

Co-workers were the best part of the job. They were mostly friendly and upbeat. Also, they were willing work with me in providing a schedule that accomidated my school schedule. If you work hard and have a positive attitude you can move up rather quickly.

Cons

Unfriendly and sometimes hostile customers. Low pay. Poor communication on most issues. Management was inconsistent when following policies.

Other Employee Reviews for Walmart

  1. Helpful (1)

    "Worst experience of my professional career. If you a manager and want to hate your life work here."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Co-Manager in Des Moines, IA
    Current Employee - Co-Manager in Des Moines, IA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Walmart full-time (Less than a year)

    Pros

    You get a paycheck. That's exactly all I can say.

    Cons

    -The Sam Walton culture I read about before accepting job is long dead and gone.
    -No camaradery. Everyone throws everyone else under the bus to get ahead.
    -About 50% of the day is doing collectables that have no productive value.
    -No work-life balance. I was able to take 1 lunch per month.
    -Horrific work environment.
    -All they can offer is a paycheck.
    -Driven by a culture of fear.
    -Managers jobs threatened almost weekly.
    -Expected to work almost half of days off.
    -The positive pitch you are given when job is offered disappears the second you accept the position.
    -There are no big or small victories EVER.
    -Need I go on? You get the picture.

    Advice to Management

    -Don't act like "know-it-alls". I've NEVER heard my superiors ask for a serious opinion from co-workers or managers they manage.
    -Treat managers like human-beings...they make this company run.
    -Allow the skills that got management to that level to use them.
    -Stop cursing out managers.


  2. "Deli is one of the hardest and highest paid entry level positions."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Deli Sales Associate in Saint Robert, MO
    Current Employee - Deli Sales Associate in Saint Robert, MO
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Walmart part-time (More than a year)

    Pros

    Honesty and good ethics are actually encouraged! There is a "no retaliation" policy that in my experience has absolutely worked. in a 9 hour shift you get 2 15 minute breaks and an hour lunch. WHile you may be asked to take breaks a little late, you will never be asked or expected to skip them.

    Cons

    All it takes is one lousy customer or jealous fellow employee going to management to ruin your day, cause a "coaching" and rip away your chance at a promotion. While some managers will see your hard work and overlook false claims, others will tell you that it is more important to keep your head down and only do what you are instructed to do. Managers will constantly disagree and expect you to do as they say, not what another manager does.

    Advice to Management

    Watch and listen to your employees better. Have an open communication channel with fellow managers to ensure your employees are not receiving mixed messages.


There are newer employer reviews for Walmart
There are newer employer reviews for Walmart

See Most Recent

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