Pros
Wasatch IT will hire anyone with a pulse if you can prove you have enough of a brain to figure out how to troubleshoot. If you can use Google, you can make it here at Wasatch IT. Incredible coworkers. I've met some who are lifelong friends. You'll meet wonderful customers who are awesome. Get your exposure to a ton of different tech, it's seriously amazing what you will be exposed to, but that's just about any MSP you get this variety from. Male or Female, it doesn't matter. You can get a job here. Ethnic? Great! It doesn't matter, this is one huge benefit, We never are treated differently for being different. If you like gambling, wager a few bucks on how the Owner will do in Golf, or the Raiders will do, or fantasy football, etc.
Cons
Leadership is incredibly toxic. Those in it currently are all yes-men to the Owner and President. It's not worth 'climbing the ladder' to work closer to them. Imagine being held accountable for circumstances beyond your control- that's Wasatch! You will have Leadership jump down your throat and crucify you publicly if there's any question about your loyalty, ability to do your job, or if they suspect that a client is leaving because of you. Regardless of how poor of a job THEY do, or how much they overcharge, you become a scapegoat for someone up the chain eventually. The expenses customers receive from Wasatch compared to what employees are paid are egregious. More than twice the income in some cases for an on-site technician than what the actual salary is for the technician added in combination with the fees for the helpdesk and managed services, it becomes mind-boggling that we can't be paid even a dollar or two more an hour, even when we're performing 'excellently'. But, it all likely gets funneled to the Owner and President to fund their vacations, cars, and million-dollar condo they loved to show off. If you don't like sports, gambling, drinking, or golf, you'll have a rough time 'rubbing elbows' with those above you. The Technicians like video games, but that's kind of a given.