Waste Management - Turn over and terrible Management in Customer Service | Glassdoor
There are newer employer reviews for Waste Management
There are newer employer reviews for Waste Management

See Most Recent

Helpful (7)

"Turn over and terrible Management in Customer Service"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Customer Service Representative in Phoenix, AZ
Former Employee - Customer Service Representative in Phoenix, AZ
Doesn't Recommend
Neutral Outlook
No opinion of CEO

I worked at Waste Management full-time (More than a year)

Pros

Health Benefits are great!
Employees are great

Cons

Managers do not work with employees
Turn over is terrible
Terrible Training Program
You are allowed 2 weeks of vacation you can take one week of vacation but other week has to be broken down and can't take Monday's off ever!!
No room for advancement
Christmas party is in the office - this shows how valuable employees really are.

Advice to Management

Start listening to your employees since they are the ones on the phones. If there are calls on hold with all the turn over managers should get on the phones also. Value your employees instead of making us feel we are all replaceable.

Other Employee Reviews for Waste Management

  1. Helpful (2)

    "they are great"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CDL Driver in Memphis, TN
    Current Employee - CDL Driver in Memphis, TN
    Recommends
    No opinion of CEO

    Pros

    money benifits career stability and growth

    Cons

    dirty germslong hours of work

    Advice to Management

    hoping to gain employment i have an interview soon and i hope it goes great. i am looking forward to it


  2. Helpful (6)

    "Make SURE you know what you are getting in to!"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inside Commercial Representative in Saint Louis, MO
    Current Employee - Inside Commercial Representative in Saint Louis, MO
    Doesn't Recommend
    No opinion of CEO

    Pros

    Large company benefits are available for a pretty reasonable price. This seems to be the primary attraction for most employees.

    Cons

    A commission structure so complex even the supervisor cannot explain it correctly. Strictly a call center environment where employees are REQUIRED to upsell on EVERY contact, even customers calling to cancel service. Failure to do so, even once, will halve your commissions. Company is continually adding more administrative requirements to staff yet still expect them to increase sales. Amazingly poor computer processes for such a large company. Immediate supervisor is quick to criticize but offers no positive feedback.

    Advice to Management

    Replace current, antiquated, software systems with a unified platform that does not requre juggling four or more separate programs to service the customer. Develop a clearly defined commission structure with objective achievement goals.


There are newer employer reviews for Waste Management
There are newer employer reviews for Waste Management

See Most Recent

Work at Waste Management? Share Your Experiences

Waste Management
  • Star
  • Star
  • Star
  • Star
  • Star
 
Click to Rate
or