Waste Management - Treat salespeople like trash | Glassdoor
  1. "Treat salespeople like trash"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Field Sales 
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Waste Management full-time

    Pros

    In the field sales role, you spend most of your time outside the office calling on new and/or existing customers which is great if you would prefer not to work in an office. The benefits are okay, but not as great as people make them sound.

    Cons

    The worst part of selling for Waste Management is that the company is continually looking for and implementing ways to reduce your commission. If a customer fails to pay their bill, they take it out of your commission AND they send the account to collections so they get their money twice! If a business closes and has to cancel their account, it comes out of your pay! They recently implemented a sales department to manage trash brokers which is an easy source of income. That drastically reduces our opportunity to make sales. You can't help but wonder what scheme they will come up with next to take away new business opportunities or penalize you for things that you can't control. We are constantly having to deal with operational issues that affect our pay. Hourly drivers with poor and unprofessional attitudes can result in customers canceling their service. Long lead times for dumpster repairs and deliveries frustrate customers and we can't do anything about it. Many of the route managers have a, " why should I care about that?" mentality.

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    Advice to Management

    The company needs to have much more accountability on the operations teams with respect to the impact they have on customer relationships. The company needs to rewrite the commission plans and actually demonstrate that they value their salespeople instead of looking for ways to punish them and reduce their pay.

    Waste Management2018-10-03
  1. "Great company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Contract Administration in Waco, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Waste Management full-time for more than a year

    Pros

    Good management, room for growth

    Cons

    Large company, persona recognition of employees could improve

    Waste Management2020-01-10
  2. "Route Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Route Manager 
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Waste Management full-time for more than 5 years

    Pros

    The benefits are good, that's pretty much it.

    Cons

    Long hours, too many reports

    Waste Management2020-01-17

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