Wave Broadband - Run .. company is disfunctional | Glassdoor

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There are newer employer reviews for Wave Broadband
There are newer employer reviews for Wave Broadband

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Helpful (3)

"Run .. company is disfunctional"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Anonymous Employee in Kirkland, WA
Current Employee - Anonymous Employee in Kirkland, WA
Doesn't Recommend

I have been working at Wave Broadband full-time (More than a year)

Pros

Very very few except of you are a high school dropout, you will be in good company

Cons

Bad examples for employees, you are forced to con callers who are in collections ( 3 months overdue ) to pay in full and then force them to signup for another service which they cannot afford. Every call is monitored, jokes made about the calls and the customer abound. Poor example of a company. Get a life, learn from Comcast !

Advice to Management

You should take a tip from management at Microsoft, only the brightest who lead by example. Look at all the poor reviews of your company ( no way anyone can recommend this company even as a consumer ).

Other Employee Reviews for Wave Broadband

  1. Helpful (3)

    "Could and Should be great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Kirkland, WA
    Current Employee - Customer Service Representative in Kirkland, WA
    Doesn't Recommend
    Neutral Outlook

    I have been working at Wave Broadband full-time (Less than a year)

    Pros

    The wages are alright and benefits are good. The non managers are on the most a good hard working bunch. Friendly and easy to get along with.

    Cons

    The senior reps do everything because the management is horrible. By senior rep I mean someone that has been with the company for over one year, because the turnover is really high. The on-going joke is, bust your ass to get into management because then you get to take two plus hour lunch breaks, shop online, play games. Basically do as they say not as they do. People call us for help and we have our hands tied by very below par management.

    Advice to Management

    Fire all floor leads and lower management because they cannot find their way out of a brown paper bag.


  2. Helpful (1)

    "Opportunities for those who look"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Kirkland, WA
    Current Employee - Anonymous Employee in Kirkland, WA
    Recommends

    Pros

    Good benefits
    Orca Card
    Close to freeways
    Opportunities for advancement

    Cons

    Occasional desk sharing
    strict attendance policy especially regarding tardies

    Advice to Management

    Listen to your team. Actually care what the employees have to say and the feedback that they give you. There are a TON of super talented people who don't get the full support and the opportunities that they deserve. Recognize where it's due.

    Don't micro-manage. Understand that this is not beneficial to your employees or you as an employer.

There are newer employer reviews for Wave Broadband
There are newer employer reviews for Wave Broadband

See Most Recent

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