Websense - Support Engineer | Glassdoor
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There are newer employer reviews for Websense

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Helpful (3)

"Support Engineer"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Technical Support
Current Employee - Technical Support
Doesn't Recommend
Negative Outlook
No opinion of CEO

I have been working at Websense full-time (More than 5 years)

Pros

This place has a lot of technology and the fast pace will keep you learning more and more. Great product but really needs to have the bugs worked out

Cons

Lack of employees, the support center is so short of staff its a surprise their still afloat. Management needs to come off their mentality and hire, hire, hire. Give the customers the support they pay for and deserve. Also re-look at the pay. New techs come in making ALOT more then seasoned techs keeping the place afloat.

Advice to Management

Hire, short staffed and overtime was cut keeping us from doing our job which is SERVING THE CUSTOMERS!!!!!

Other Employee Reviews for Websense

  1. Helpful (2)

    "Support Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support Analyst in San Diego, CA
    Former Employee - Technical Support Analyst in San Diego, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Websense full-time (More than a year)

    Pros

    Good place early in your career.
    Exposure to lots of technology.
    Flexible schedules.

    Cons

    Non-competitive product.
    Languishing incomplete customer installations.
    Success metrics not tied into actual work load.

    Advice to Management

    Redo the metrics.
    Allocate resources to fix the long term incomplete installations.


  2. Helpful (2)

    "Good people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Websense full-time

    Pros

    Lots of good folks. Company still hiring and investing.

    Cons

    Has been in transition for awhile to compete with much larger and stronger foes

    Advice to Management

    Your people are your strongest asset.

There are newer employer reviews for Websense
There are newer employer reviews for Websense

See Most Recent

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