Wells Fargo - An emotional roller coaster, and an immediate results driven environment in the retail banking sector. | Glassdoor
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There are newer employer reviews for Wells Fargo

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"An emotional roller coaster, and an immediate results driven environment in the retail banking sector."

Star Star Star Star Star
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Business Banking Specialist in San Francisco, CA
Former Employee - Business Banking Specialist in San Francisco, CA
Recommends
Approves of CEO

Pros

Wells Fargo has a great brand name reputation. Its a great place to start a career in banking. A sales/results driven environment. Opportunities for career advancement and professional development if you show capabilities of becoming a rock star performer. Excellent tools for learning and development. Solid benefits package.

Cons

The retail banking environment is micro managed depending on the branch manager you work for. Some branches have a cut throat sales environment where some bankers are driven to make unethical decisions in regards to offering products or services sometimes without customer consent (ie: Many customer complaints "I came in to order a new debit card, and now I have 4 that were mail to me. Or, customer comes in to open a checking account and is almost forced to open a savings account to "complete the package").

Some retail branch managers, coach by telling not by showing, and have no clue of how credit works, and most likely could not live up to the sales quota goals they push us to do. For example if you do not hit your daily goal between 9 - 6, you are forced to stay until 7 to make additional sales calls to hit your numbers without over time pay.

Advice to Management

The biggest con is how they find ways not to pay out on commissions, in fact I truly believe there is a team in upper management that created bonus goals they know are impossible to reach. Thus not paying bonuses. Pay your bankers for the results they drive. Change the pace of the sales environment from a get the client to accept this offer now to a more consultative approach. Some branch managers promote unethical behavior, however will throw their team under the bus if a customer complains about the service or product the manager pushed the banker to sell.

Other Employee Reviews for Wells Fargo

  1. Helpful (1)

    "Solid company with stable prospects but not much adventure"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Vice President in Charlotte, NC
    Current Employee - Vice President in Charlotte, NC
    Recommends
    Approves of CEO

    Pros

    Work / life balance
    Provides a stable employment opportunity
    Leadership and management genuinely care about the individual employees
    Not too demanding

    Cons

    Wells Fargo has an implied "no firing" policy so there tends to be a lot of dead weight around. Also, because the aspirational goals of the company are modest, the most capable and driven "A-type" employees don't land here. Colleagues are solid but not exceptional.

    Advice to Management

    Don't be afraid to have "Big Hairy Audacious Goals" that will provide a sense of mission and purpose for the company. Being solid and boring isn't very motivating.


  2. "Great place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Charlotte, NC
    Former Employee - Anonymous Employee in Charlotte, NC
    Recommends
    Approves of CEO

    Pros

    Management cares about the customer and its employees.

    Cons

    Big company and can be hard to navigate

There are newer employer reviews for Wells Fargo
There are newer employer reviews for Wells Fargo

See Most Recent

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