Wells Fargo - Personal banker | Glassdoor
There are newer employer reviews for Wells Fargo
There are newer employer reviews for Wells Fargo

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"Personal banker"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Personal Banker in Miami, FL
Current Employee - Personal Banker in Miami, FL

I have been working at Wells Fargo full-time (More than a year)

Pros

good benefits, good working hours

Cons

lots of stress, high sales pressure

Advice to Management

none

Other Employee Reviews for Wells Fargo

  1. "Started well for the first year then it went downhill"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Teller in Sugar Land, TX
    Former Employee - Teller in Sugar Land, TX
    Doesn't Recommend
    No opinion of CEO

    I worked at Wells Fargo full-time (More than a year)

    Pros

    Brand-name recognition
    Good place to meet other people
    Company matches percentage of contribution to 401(k)

    Cons

    When I started working for Wells Fargo back in 2010, I was very excited to be part of a growing company as it was absorbing Wachovia. Back then sales goals were very reasonable and easy to meet. By the time I had left in 2012, the atmosphere had become beyond unbearable. Every year Wells Fargo increases its quarterly sales quotas, but at the same time makes it harder for employees to meet their sales quotas such as having the customer actually use the product/service within 45 days. With such difficulties, it is not surprising to see many employees lying to customers. Like many reviews here, lower management only focuses on the volume of number of sales. It does not matter if there are no customers coming into the "stores", but employees are still expected to meet their numbers. Promotion is only based on sales numbers, and not true leadership skills or any relevant competencies. If employees are not meeting sales quotas or getting all 5s on the insipid "wow!" system, they should expect to be micromanaged until they are forced to quit. None of my co-workers who were still there a year ago remain. Employee turnover rates are very high. Customer service has been reduced to an oxymoron at Wells Fargo.

    Advice to Management

    A system that only rewards employees for sales numbers is not only short-sighted, but unsustainable. Such an approach only encourages lies and deception on behalf of the employees. Its current approach now seems more akin to Wal-Mart rather than a respectable bank. I would not be surprised if Wells Fargo will face another mass action lawsuit on behalf of customers and employees.


  2. "Great sales experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Personal Banker in Omaha, NE
    Former Employee - Personal Banker in Omaha, NE
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Wells Fargo full-time (Less than a year)

    Pros

    Structured learning for sales strategies.

    Cons

    Some expectations might be unrealistic depending on location.

    Advice to Management

    Be more supportive of employees.

There are newer employer reviews for Wells Fargo
There are newer employer reviews for Wells Fargo

See Most Recent

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