Wells Fargo - If you hate yourself this place is WONDERFUL | Glassdoor
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Helpful (2)

"If you hate yourself this place is WONDERFUL"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Online Technical Services Representative and Sales Specialist in Concord, CA
Current Employee - Online Technical Services Representative and Sales Specialist in Concord, CA
Doesn't Recommend
Neutral Outlook
Disapproves of CEO

I have been working at Wells Fargo full-time (More than 3 years)

Pros

The pay is slightly above the normal pay grade and this is the ONLY good thing about this company everything else you could think of is bad

Cons

Management is horrid, now I can only speak of branches in the bay area and Call centers in Concord C.A, So they only promote based on sales no matter what the job is, if you can sell it's yours..... so the management are people who really don't know how to handle a team or fix ANY issues at all(ask a manager a question generally they send you to someone else because they are only good at sales) and they're all afraid to speak up because they will be blacklisted(this is a direct quote from a manager) and given the worst hours or just flat out fired, Wells Fargo fully believes in the method of pester you to sign up for stuff until you break and say yes or just say yes to humor people (go ahead call wells see how often you get transferred and how often you're sold to), The atmosphere in the company is one that slowly kills your humanity. So all in all this is not a good company to work for and I wouldn't recommend this to anyone.

Advice to Management

Fire all of your current managers, stop sending jobs away from california to north carolina just so you can save money, the quality of people you get in north carolina is far less than C.A
 treat your employees better and stop worrying about your shareholders

Other Employee Reviews for Wells Fargo

  1. Helpful (1)

    "Sales, not for everyone."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Teller
    Former Employee - Teller
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Wells Fargo part-time (Less than a year)

    Pros

    Okay pay and hours, if you're good at sales, you'll be good at the job. You're sometimes able to really help customers. There is a chance for commission if you're good at sales, the extra money is nice.

    Cons

    Sales- never enough.
    Gallup Surveys- not absolutely perfect is bad, even when the customer is unhappy with the company but you did a great job.
    To me, the company seems to take advantage of people who have very little income. For example- they offer credit cards with little/no incentive for the customer to pay it back for 6 months to a year and a half, and then when the customer the bank offers them debt consolidation loans while leaving the card open. (This is more of an industry issue than a specific company issue.)

    Advice to Management

    Look at more than the bottom line, help un-affluent customers to understand the banking game rather than just making money off of the fees they rack up in order for both parties to make money in the future. Don't encourage bankers to offer solutions just to get the raw numbers up, they often end up hurting customers.


  2. Helpful (1)

    ""How many solutions (aka sales) do you have for today?""

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Personal Banker in Los Angeles, CA
    Former Employee - Personal Banker in Los Angeles, CA
    Doesn't Recommend
    No opinion of CEO

    I worked at Wells Fargo full-time (More than a year)

    Pros

    Great way to get started in banking and hone your retail banking sales/customer service skills.

    Cons

    The company is so driven on sales (aka solutions) that bankers are often pressured to sell unnecessary and/or unwanted products. "Jump into January" is the worst time of the year because bankers & branches are expected to blow-out sales goals during January. You are expected to come into work on Jan. 2nd with plenty of checking/savings account applications from friends & family, ready to be opened. So basically over the holidays, you have to beg your friends & family to open unwanted/unnecessary accounts with you, so you don't get into trouble with your manager. There are call nights to make outbound sales calls. Management doesn't want to incur too much overtime, so on nights where you must stay late to participate in a branch meeting, the manager will force you to take a 2hr lunch and manipulate your timecard so that you do not incur overtime. If you object to the practice, you could get in trouble. I left because even though I was exceeding all my goals, the constant pressure to get even more sales became unrealistic and stressful.

    Advice to Management

    Watch your overtime practices because I'm sure this is violating certain labor laws. You turn a blind eye to all the unethical sales tactics occurring in your branch because it produces "solutions." At the same time, if an employee refuses to sell a product because it is not in the customers' best interest, the employee is in trouble for insubordination.


There are newer employer reviews for Wells Fargo
There are newer employer reviews for Wells Fargo

See Most Recent

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