West Corporation - the best job i ever had | Glassdoor
There are newer employer reviews for West Corporation
There are newer employer reviews for West Corporation

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"the best job i ever had"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Tech Support in Omaha, NE
Current Employee - Tech Support in Omaha, NE
Recommends
Positive Outlook
Approves of CEO

I have been working at West Corporation full-time (More than a year)

Pros

your progress and drive is what makes you advance

Cons

this place is great no cons

Advice to Management

awesome management

Other Employee Reviews for West Corporation

  1. Helpful (4)

    "Great Company to work for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Smyrna, GA
    Current Employee - Customer Service Representative in Smyrna, GA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at West Corporation part-time (More than 3 years)

    Pros

    Very flexible with hours, train at your own pace, paid training and very helpful Pals to assist with any difficulties during call taking

    Cons

    Low Pay, too many upsells. Also, minimize the scripts that we use because some are as long as reading a two page book.

    Advice to Management

    Decrease the number of upsells per calls because we receive calls from many elderly people and they become confused and we lose the sale. It has also been said that it is unethical to force so many upsells on customer.


  2. Helpful (1)

    "Hectic and Demanding"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Beaumont, TX
    Former Employee - Customer Service Representative in Beaumont, TX
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at West Corporation full-time (More than a year)

    Pros

    Easy money, co-workers are friendly and helpful. Job good for a college student.

    Cons

    Unethical on various measures, managers and team leads were unorganized and not too knowledgeable of line groups, also will issue PIN's that are expired, without research just get you out the door.

    Advice to Management

    Don't demand so much from employee's such as forcing them to change schedules, change line groups, leave early constantly, and issue PIN's while in nesting period

There are newer employer reviews for West Corporation
There are newer employer reviews for West Corporation

See Most Recent

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