West Corporation - The pay is very poor and the opportunities for advancement are non-existent | Glassdoor
There are newer employer reviews for West Corporation
There are newer employer reviews for West Corporation

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"The pay is very poor and the opportunities for advancement are non-existent"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Enhanced Production in Mesa, AZ
Former Employee - Enhanced Production in Mesa, AZ
Doesn't Recommend
Negative Outlook
No opinion of CEO

I worked at West Corporation full-time (More than 3 years)

Pros

Management is unrealistic and the opportunity to advance is non existent. You would be better off working at Circle K.

Cons

The pay is very poor

Advice to Management

Quit pocketing all the funds

Other Employee Reviews for West Corporation

  1. "Alot of Experience Pros & Cons"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at West Corporation full-time (More than a year)

    Pros

    Work from home, great if you can not drive, or if you need a flexible schedule.

    Cons

    Client software issues are the most common cause of not being able to meet client goals of call taking time, quality, etc etc. You will be constantly bombarded with negativity from customers, and your skills specialist. Alot of workers will hang up on customers, or give false information in order to keep up with company call time "wrap time" standards. If you are the type that wants to fix customers problems not matter how long it takes, then this job isn't for you.

    Advice to Management

    HIre/Fire/Score on quality, not on call time. Dont assume that just because workers are taking calls from home, that they are painting there nails while in "wrap time." Give positive feedback, empower your employees so that they are motivated instead of dead machines. If people want to talk to a machine they will go online.


  2. Helpful (2)

    "Found Myself Back In Jr High"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Agent in Reno, NV
    Former Employee - Sales Agent in Reno, NV
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at West Corporation full-time (Less than a year)

    Pros

    You are given the chance to earn a Paycheck & New Call Center Skills while in Training. The Instructors are very nice.

    Cons

    Problems with the Class Size and the People that are hired that are very Unprofessional. Kids acting out like they are back in Jr High. These are the folk that could never make it in a College or Professional Environment.

    Advice to Management

    Give your Instructors the Power to set an example the first day on the job and get rid of all the Class Clowns.

There are newer employer reviews for West Corporation
There are newer employer reviews for West Corporation

See Most Recent

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