West Corporation - Supervisors dwell on negativity | Glassdoor
There are newer employer reviews for West Corporation
There are newer employer reviews for West Corporation

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"Supervisors dwell on negativity"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Customer Service Representative in Omaha, NE
Former Employee - Customer Service Representative in Omaha, NE
No opinion of CEO

I worked at West Corporation full-time (Less than a year)

Pros

decent pay for the work

Cons

no benefits unless you're a supervisor or above

Other Employee Reviews for West Corporation

  1. "Gave 55 year old a job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CAE in Pensacola, FL
    Current Employee - CAE in Pensacola, FL
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at West Corporation part-time (Less than a year)

    Pros

    Pay on time. No problems if you do your job as requested.

    Cons

    Lack of real time training. Need to do less play training while in class and teach job skills for real time. Role playing is a waste of time.

    Advice to Management

    Have more answer my question time with employees.


  2. Helpful (1)

    "Competant Staff, Lackluster Leadership"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at West Corporation full-time (More than 3 years)

    Pros

    Good, honest people who have endless amount of give to their fellow employees and dire to do well.

    Cons

    At the Corporate level, Executive and Director leadership appear to fly blind; communication betwee Business Units is scattered and though, "One West" is the mantra, results are exactly opposite. The lack of an overall Corporate direction and fail to develop strategy in key areas are a major weakness and makes working for this company very frustrating to say the least.

    Advice to Management

    Stope running the entire company like a call centers. Work towards changing the corporate culture to being more open in communication and earnest in efforts to build a real strategy. Hire a CIO so a technology and business strategies can work towards alignment, empower your people to execute on a vision and plan - most are more than willing to do their best to fulfill.


There are newer employer reviews for West Corporation
There are newer employer reviews for West Corporation

See Most Recent

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