West Corporation - Best customer service training | Glassdoor
There are newer employer reviews for West Corporation
There are newer employer reviews for West Corporation

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"Best customer service training"

Star Star Star Star Star
Former Employee - Customer Service Representative in El Paso, TX
Former Employee - Customer Service Representative in El Paso, TX

I worked at West Corporation part-time (More than a year)

Pros

The training I received was awesome. I was taught how to listen to customers and respond to their complaints.

Cons

The breaks were very short, about 15 minutes. There were a lot of young people working there which created a high school type environment.

Advice to Management

Provide more training for the team leaders so that they can better assist the customer service reps.

Other Employee Reviews for West Corporation

  1. "Not a bad work environment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Universal City, TX
    Current Employee - Customer Service Representative in Universal City, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at West Corporation part-time (Less than a year)

    Pros

    The day goes by fast

    Cons

    The training was grossly inadequate

    Advice to Management

    Put more effort into training and retention will rise.


  2. Helpful (1)

    "The worst job I ever Had"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Rocky Mount, NC
    Former Employee - Sales Associate in Rocky Mount, NC
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at West Corporation full-time (Less than a year)

    Pros

    A paycheck was the only thing I looked forward to. There are no pros.

    Cons

    Company has an 85% turnover in RMT, NC. They get money for training then walk you out after a couple of months so the new group of people can hit the floor.The worst place I have ever worked.

    Advice to Management

    Fire your management and get people who care for people and not hire lying felons as supervisors.


There are newer employer reviews for West Corporation
There are newer employer reviews for West Corporation

See Most Recent

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