West Corporation - Working with West Corporation | Glassdoor
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There are newer employer reviews for West Corporation

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"Working with West Corporation"

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Current Employee - Work-at-home Customer Service Representative in Omaha, NE
Current Employee - Work-at-home Customer Service Representative in Omaha, NE

I have been working at West Corporation part-time (More than 5 years)

Pros

I am able to work from home. Therefore, I do not have to be caught up in traffic.

Cons

The main problem now is there is little business right now at HSN, the TV station for which I am taking calls; thus, I am basically earning part-time income.

Other Employee Reviews for West Corporation

  1. Helpful (4)

    "I can't believe this place is allowed to operate with their flagrant violations"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Tech Support in Reno, NV
    Current Employee - Tech Support in Reno, NV
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at West Corporation full-time (More than a year)

    Pros

    plenty of overtime, and if you can last for longer than a year, most employers are impressed with your resilience.

    Cons

    Systems are outdated, sometimes nonfunctional, yet they still expect you to be able to do your job. Management urges people to stay clocked out until said systems are up and running (usually a 15 minute period) Last minute shift holds, pay is way below industry average, breaks are "monitored", in which you must sign out on a constantly-moving sheet, using your own break time to locate it before and after leaving for your break. If you go over 15 minutes in a day on bathroom break (mind you, these are 10-hour shifts) you are docked for an extra 30 minute lunch, which will take a month to be rectified. Sexual harassment is more rampant here than anywhere else i have ever worked. Constant shift changes done with no notice, in which people are not even informed of the changes, triggering termination for employees who are not "in the circle", which leads to the high-school mentality and sophomoric cliques. This company is a complete joke. TURNOVER TURNOVER TURNOVER.

    Advice to Management

    Take a business ethics class. Treat your employees like human beings. Remember what it's like to be in their shoes, as most of you WERE in that position 3 months ago.


  2. Helpful (3)

    "Horrible experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support Representative in Spokane, WA
    Former Employee - Technical Support Representative in Spokane, WA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at West Corporation full-time (Less than a year)

    Pros

    They pay you. They hire ANYONE with a pulse.

    Cons

    This is a horrible work environment. From the shared desks, shared headsets, and filthy conditions you can expect to get head lice, or so sort of skin condition including staph infection. The co-workers are pretty much the bottom of society, the uneducated, felons, heavily tattooed and pierced. Mainly the unemployable. The supervisors are selected from this group and mostly are scooped from the bottom of those ranks. The supervisors are unskilled and unable to manage their teams, they are not trained to do so effectively.

    You will enjoy back to back to back to back calls ALL DAY. If you even think about turning your phone off between calls even for a moment to note the account you will be yelled at. The training is a joke, it comes no where near preparing you for the actual job or taking calls.

    The turn over rate is over 100% and once you hit the floor, they will work on writing you up and filling your seat with a new hire. Why..?? Because west is PAID by AT&T to TRAIN people, they make lots of money training new people, they do not get an incentive to retain their Veteran workers. Those on the call floor do not earn the money for west as those in training. Therefore, keep the revolving door and turnover high is a benefit to the bottom line.

    While taking back to back calls, they will surprise you with mandatory overtime, this is required and counts against you if you do not take it. To hell with any prior plans or life events outside of work. They allow you two 10 min breaks, these are all you get anything else counts against you and leads to being written up. You also get a 30 min lunch.

    Do they care about the little things, like a coffee pot for the help? Nope. Sometimes they will make popcorn or Cotten candy! Wow just like in elementary school.

    If you have to have a job, are a felon, are unemployable as a result of your face tats and piercings, this is the place for you. They will hire anyone with a pulse.

    Advice to Management

    None. They won't make any changes

There are newer employer reviews for West Corporation
There are newer employer reviews for West Corporation

See Most Recent

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