West Corporation - Write Ups | Glassdoor
There are newer employer reviews for West Corporation
There are newer employer reviews for West Corporation

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Helpful (3)

"Write Ups"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Customer Service Representative in Universal City, TX
Former Employee - Customer Service Representative in Universal City, TX
Recommends
Neutral Outlook
No opinion of CEO

I worked at West Corporation full-time (More than 3 years)

Pros

West is an awesome place to work if you are looking simple work. There are always plenty of opportunities for advancement at West within a couple months of being there. I got promoted twice within a six month period. Plus the pay is pretty good.

Cons

The write ups are way too much. If you aren't careful you can be fired within three pay periods if you don't pay attention. And some things are out of your control but because of "company policy" you will be out of there quickly. Also, some of the customers that you deal with are ridiculous. I mean honestly, who likes getting called out of their name or cursed out?

Advice to Management

Sympathize with the workers for when things don't go right. If a agent gets a bad call, maybe you should have a sit down the agent and reassure them that the rest of the day will be fine. Try to calm the agent down. I didn't have anybody to do that for me when I wa called out of name. I think this will help the agent move on the next with a little more ease.

Other Employee Reviews for West Corporation

  1. Helpful (4)

    "Awful."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Systems Administrative in Mobile, AL
    Former Employee - IT Systems Administrative in Mobile, AL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at West Corporation full-time (More than 3 years)

    Pros

    I knew ONE great manager. I loved her.

    Cons

    This is the WORST place I have ever worked. The work/life balance is HORRIBLE. The management is awful and disrespectful on a ridiculous level. I hated working here, and I am not hard to please at all. Co-workers also will regularly throw you under the bus. Don't waste your time working for this company. My life is SO much less stressful, now that I'm working somewhere else.

    Advice to Management

    Learn how to respect your employees. Take the time to train them, if they are willing to work hard for you. Actually care about morale. Learn to respect your fellow man!


  2. Helpful (4)

    "Worst ever"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at West Corporation full-time

    Pros

    The pay was okay for what the job was

    Cons

    No leadership, not valued, inconsiderate.

There are newer employer reviews for West Corporation
There are newer employer reviews for West Corporation

See Most Recent

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