West at Home - Waste Of Time | Glassdoor
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There are newer employer reviews for West at Home

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Helpful (3)

"Waste Of Time"

Star Star Star Star Star
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - At Home Agent in Omaha, NE
Former Employee - At Home Agent in Omaha, NE
Doesn't Recommend

Pros

As an employee of West At Home, you get to help people place orders for unique and interesting items as seen on T.V. You can actually roll out of bed, start your computer, and begin working within a few short minutes, without ever having to leave your home. You'll save on gas, clothing, and eating out for lunch. The entire concept of being an at home agent is terrific, but you will not make enough money to make it worthwhile.

Cons

The major problem with this company is the lack of hours for employees. They hire way too many agents so there are not enough hours for everyone. Far too many agents are left with no hours or hours at 2:00 AM-4:00 AM then again from 9:00 AM-9:30 AM. It's crazy. There is no way to schedule a real shift or block of hours. As a result, you have to stay at home and work 24/7 just to get enough 30 minute time slots to provide you with a decent check. It takes at least two months to get hired, and it is just not worth the time or cost of upgrading your computer and training. You will never get more than 12-15 hours a week... over half of those hours will be after midnight or scattered randomly throughout the week. There is no way to have a set schedule which makes it difficult to plan your family time. You will always work weekends because there are too few hours during the week to make a paycheck. I worked there for 6 months and never made more than $100.00 ever two weeks, although I would spend hours upon hours trying to get scheduled.

Advice to Management

Allow employees to have a set schedule despite your client's needs and stop the high turnover and low morale of your at home workers. Be honest about the lack of hours and let prospective employees know upfront that this job is best for those who only require a side job for extra money. Stop telling applicants they will be able to pick their own hours. That is not true. They can only pick from those you make available, and there simply are not enough hours to meet most employees' needs. The concept of at home workers is a good one, and your system of getting an employee setup at home works well. But there's really no point in someone working for you if they can't earn enough money to pay for some groceries. Please do more to inform potential at home workers that this is a second job for earning a little extra money, not a main job for paying bills.

Other Employee Reviews for West at Home

  1. "A Different View"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Work At Home Agent in Los Reyes, México (Mexico)
    Current Employee - Work At Home Agent in Los Reyes, México (Mexico)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at West at Home part-time (Less than a year)

    Pros

    flexibility
    part of the pajama workforce

    Cons

    Yes, you have to be on the look for hours but with the way the economy is and if you really want to add income to your life you will make the best of it!

    Advice to Management

    Thanks !!


  2. Helpful (1)

    "somewhat good, pay was nice"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative Waste Management
    Former Employee - Customer Service Representative Waste Management
    Recommends
    Neutral Outlook

    I worked at West at Home full-time (Less than a year)

    Pros

    nice pay, you set your own hours

    Cons

    no help from supervisors or anyone, they fire you in the blink of an eye

    Advice to Management

    step up game


There are newer employer reviews for West at Home
There are newer employer reviews for West at Home

See Most Recent

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