WestJet - If you are looking for a great place to build a career then WestJet is certainly an organization to consider... | Glassdoor
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There are newer employer reviews for WestJet

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"If you are looking for a great place to build a career then WestJet is certainly an organization to consider..."

Star Star Star Star Star
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Manager
Current Employee - Manager
Recommends
Approves of CEO

Pros

The culture is quite strong at WestJet. There is a very motivated and empowered workforce and they are generally committed to seeing the company be successful. The employees at WestJet are some of the best I have ever worked with - very passionate about providing a great service offering to our customers (guests) and always willing to help out in whatever way they can. There is consistency messaging about our strategic direction and most employees know how they play a role in achieving that strategy.

Cons

Accountability only seems to go so far at WestJet. It is true that employees are held accountable for ensuring they work hard and deliver on an amazing guest experience, however it seems that accountability differs depending on what group you work for and how high up you sit in the org structure. No organization is without its own unique set of politics and WestJet is no exception. The politics certainly aren't as rampant here as they are with most organizations however.

Advice to Management

Ensure accountability is even across the organization. Allow your skilled employees to deliver on what they were hired for. Continue to appreciate the hard work given by the vast majority of the people working for the airline.

Other Employee Reviews for WestJet

  1. Helpful (1)

    "Outstanding corporate culture, great benefits (profit share + share purchase plan)+ unlimited travel privileges"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Calgary, AB (Canada)
    Former Employee - Anonymous Employee in Calgary, AB (Canada)
    Recommends
    No opinion of CEO

    Pros

    exciting, fast paced,profitable, tremendous growth potential for all levels of staff

    Cons

    systems dont keep up with the growth, some depts operate too lean

    Advice to Management

    culture will always be what makes this airline different and critical to nurture and protect it. The new management team is changing the culture and becoming more and more corporate. Big mistake


  2. Helpful (1)

    "It's not what it seems"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Super Sales Agent in Calgary, AB (Canada)
    Current Employee - Super Sales Agent in Calgary, AB (Canada)
    Doesn't Recommend
    No opinion of CEO

    Pros

    the flight benefits are good, my fellow co workers are goodand they have a nice new campus to visit

    Cons

    no communication, call centre management awful and they are bullies, poor communication skills and people hide behind "our culture" ALL THE TIME!!

    Advice to Management

    I've worked here for a year and if it wasn't for the flight benefits I would have been long gone. They have said in the past that they have never done layoffs. No they don't, they build files on you and for any reason ( and I mean MINOR) they will terminate your employment. They do this so they don't look bad, and there is really no where an employee can go. There PACT (non unionized organization) is NOT biased. As kind as they are they still need there jobs too so no one will really go to bat for you. There are no second chances at Westjet. If you make mistakes your gone. They are business and they want to make money, they need to cut cost so they need to cut employees. Your co worker is there one minute on the phones with you and the next they are being escorted out the doors. This is the Westjet no one sees. Don't be fooled by "our culture". It's call centre management bullies and intimidates. They are really just another big organization.


There are newer employer reviews for WestJet
There are newer employer reviews for WestJet

See Most Recent

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